Vicki Walters
Wholelife Pharmacy and Healthfoods
Kyneton,Australia
29
years of professional experience
Retail professional with track record of providing exceptional customer service and supporting store operations. Known for fostering a collaborative team environment and consistently meeting customer satisfaction goals. Highly adaptable to changing needs and focused on delivering tangible results through effective communication and problem-solving abilities.
Work History
Retail Pharmacy Assistant
1 Year 2 Months- Frequently demonstrated multi-tasking ablilities.
- Managed inventory levels, tracking stock to prevent shortages and overages.
- Provided exceptional customer service by answering inquiries and offering product recommendations.
- Educated customers on medication usage, dosage, and potential side effects to enhance understanding.
- Facilitated communication and collaboration with representatives.
- Implemented and upheld merchandising standards to enhance product visibility and customer experience.
- Executed daily cash handling and register operations with precision.
Team Leader /Retail Sales Assistant
1 Year 1 Month- Closing of store
- Cash handling / Register operation
- Maintaining merchandising standards
- Managing Christmas stock / filling / condensing
- Demonstrating excellent customer service
Retail Merchandiser
4 Years- Achieving quality outcomes for our varying clients
- Replenishing shelves and merchandising
- Maintaining current displays
- Building promotional displays
- Establishing and maintaining strong relationships with store and office team members
- Basic online reporting
- Ordering product
- (Clients - Various)
Tactical Team Member
1 Year- Execution and completion of Mirabella light globe relays
- Liasing with store staff and department manager
- Assisting with whole store relay
- (Client - Mitre 10)
Merchandiser
1 Year- Implementation and execution of marketing campaigns
- Stock level resolution
- Execution of Planogram changes
- Ticketing accuracy and range compliance
- Negotiation of clipstrips, ends and pallets
- (Client - Bunnings, Brands- HPM, Gorilla, Sabco)
Store Manager
6 Years- Maintenance of stock level and merchandising presentation
- Implementation and set-up of new items and current sales
- Loss prevention/stocktake prep and undertaking
- Staff interviewing and training for store and region
- KPI management and achievement
- Relief Area Manager
Store Manager
5 Years- Observing and training of staff development
- Payroll, management and allocation of labour
- Dealing with queries, complaints, and customer feedback
- Night fill manager
- Front end/customer service manager
- Babies’R’Us manager
- Big Ticket manager
Assistant Manager
2 Years- Ordering stock
- Opening and closing of store
- Managing shop floor
- Demonstrating excellent customer service
Education
Advanced Sales Management Camp
- "Coaching Possible" Retail Management Training Camp
- "Sales Possible" Advanced Sales Train the Trainer
Certificate III - Retail Operations
- Assess Workplace Competencies
- Coordinate Merchandise Presentation
- Implement Staff Training
Bachelor - Early Childhood
Theories of Play and Development
Victorian Certificate of Education
- Accounting
- Business Management
Skills
Highly effective oral and written communication skills.
Readily organised with an efficient approach to varied tasks.
An enthusiastic and positive team member ready for any challenge.
Diligent and hardworking
with an eye for detail.
Accomplishments
- 2005 State of Origin Store of the Year/Store Manager of the Year (Dick Smith)
- 2004 Store Manager of the Year (Toys R Us)
- 2003 'Star Award' in organisation of parents, babies and children's expo
Timeline
Retail Pharmacy Assistant
Wholelife Pharmacy and Healthfoods
06.2025 - 08.2026Read More
Team Leader /Retail Sales Assistant
The Reject Shop
05.2024 - 06.2025Read More
Retail Merchandiser
Sparfacts Merchandising
01.2019 - 01.2023Read More
Tactical Team Member
Blueprint Group - Ausrep
01.2018 - 01.2019Read More
Merchandiser
REL-Ausrep
01.2011 - 01.2012Read More
Store Manager
Dick Smith Electronics
01.2005 - 01.2011Read More
Store Manager
Toys R' Us
01.2000 - 01.2005Read More
Assistant Manager
The Reject Shop
01.1998 - 01.2000Read More
Braybrook Secondary College
Victorian Certificate of Education
Read More
Melbourne University
Bachelor from Early Childhood
Read More
HTC Vocational Institute
Certificate III from Retail Operations
Read More
Studex Ear Piercing
Read More
Advanced Sales Management Camp
Read More