Vicki Weber
Summary
Highly motivated, creative, and versatile with excellent interpersonal and public relations skills. Especially skilled at building effective, productive working relationships with clients and fellow associates. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
34
34
years of professional experience
Work History
Alacrity Solutions
Liberty Mutual/Safeco
05.2021 - Current
- Supplement Desk Adjuster
- Investigates and determines appropriate coverage for Property claims, while providing exceptional customer service throughout the life cycle of the claim
- May partner with vendors to resolve property claims
- Determines policy coverage, sets reserves, and determines whether supplement claim will be approved or denied
- Clearly explains coverage to customer and notifies insured of coverage or any issues
- Handles all supplements associated with the claim
- Works with and coordinates a number of vendor services, according to the appropriate coverage, such as contractors, experts, emergency repair, cleaning services and various replacement services while ensuring the customer is appropriately communicated to
- Maintains accurate and current claim file documentation throughout the life cycle of claim cases
- Has authority limit of $30,000 and makes recommendations to management for settlement amounts outside of authority limits
- Closes claim files upon completion of final payment
- Closes 5+ claims every day.
Independent
Nationwide
06.2019 - Current
- All-Lines Property & Casualty Claims Adjuster
- CAT - Wind, Hurricane, Flood, Supplement & CAP handling.
- Analytical, detail-oriented, solution-based thinker
- Convey information and prepare written correspondence in a clear, concise, and timely manner across various disciplines and demographic ranges
- Excellent organization skills and the ability to plan, control, and coordinate tasks
- Work individually or in a team environment with excellent interpersonal, written, and oral communication skills
- A positive attitude
- Work in a fast paced environment
- Tactfully navigate stressful or difficult situations; a solution-driven problem solver focusing on customer service utilizing negotiation and active listening skills
- Knowledge of industry's legal rules and guidelines
Independent
Nationwide
07.2013 - 06.2019
- All-Lines Property & Casualty Claims Adjuster Assistant
- Assisted in handling 3000+ claims over a variety of coverages and perils in 39 states
- Commercial General Lines -Day claims, Wind, Hail, Tornado, flood, contractor liability, surplus lines, personal lines
- CAT - Wind, Hail, Hurricane, Flood, Supplement & CAP handling
- Core team - Senior Claims Adjuster Assistant - Flood 600+claims with no litigated claims.
Westdale Parke Apartments
Austin, TX
02.2012 - 07.2015
- Leasing Manager
- Interacted directly with prospective and current residents to achieve the property's maximum occupancy
- Budgeted for marketing of vacant / upcoming units
- Completed all leasing and renewal paperwork review and approval
- Prepare community weekly operational reports
- Prepared monthly community balance sheets
- Explained lease and all appropriate addenda to new employees
- Walked apartments verifying and noting all necessary improvements
- Responsible for community relations and satisfaction metrics
- Prepared and directed the issuance of notice to vacate forms
- Accepted and posted rental payments to community ledger.
Trash Butlers, LLC
Austin, TX
01.2009 - 08.2013
- Co-Owner
- Provided valet door-to-door trash service for apartment complexes
- Managed and participated in the daily operations of the business processes
- Relationship development champion responsible for penetrating the apartment community at A level
- Developed promotional on-site programs for local communities
- Responsible for company financial reporting, state compliance, and co-championed safety & handling guidelines.
PacoTech, Inc (Contractor for TCEQ)
Austin, TX
12.2006 - 12.2009
- Data Analysis Environmental Quality Supervisor
- Provided information management for the Texas Commission on Environmental Quality to control the creation, maintenance, retention, and disposal of State records
- Supervised day-to-day operations of all data analysis; planned, assigned, and evaluated work of staff; developed scheduling processes and coordinated workflow
- Ensured quality and accuracy of all data processed and implemented checking mechanisms and quality controls
- Participated in weekly managers' meetings and conducted weekly staff meetings
- Maintained all employee records and handled disciplinary actions, including termination of employees
- Conducted final interview of prospective data segment employees with final hiring authority
- Developed new work methods and procedures to make data entry as efficient and productive as possible
- Prepared data entry and systems documentation manuals
- Conducted training of new team members of proper data handling policies and integrating with company operations
- Assisted in payroll preparation
- Performed employee evaluations to improve personnel performance.
Deerpark Middle School
Austin, TX
08.2005 - 05.2006
- Teacher, 7th grade Math and Science
- Developed and implemented lesson plans that fulfilled the requirements of the district's curriculum program
- Prepared lessons that reflected accommodations for differences in student learning styles
- Planned and used appropriate instructional and learning strategies, activities, materials, and equipment that reflected understanding of the learning styles and needs of students assigned
- Conducted assessment of student learning styles and used results to plan instructional activities
- Worked with other members of staff to determine instructional goals, objectives, and methods according to district requirements
- Helped students analyze and improve study methods and habits
- Conducted ongoing assessment of student achievement through formal and informal testing
- Created classroom environment conducive to learning
- Managed student behavior in accordance with the Student Code of Conduct and student handbook
- Established and maintained open communication by conducting conferences with parents, students, principals, and teachers
- Participated in staff development activities to improve job-related skills.
Dun & Bradstreet Corporation
Austin, TX
12.1997 - 02.2005
- Customer Resource Manager
- Worked daily with corporate executives, processing billing information and updates on corporate credit reports
- Assisted businesses with credit counseling and financial analysis
- Vigorously and successfully pursued company emphasis on D&B product sales to corporate clients
- Educated corporations and upsold services that best fit the needs of their businesses
- Utilized multiple proprietary financial analysis tools & software daily.
Farmers Insurance—Weber Agency
Austin, TX
01.1994 - 12.1997
- Branch Manager
- Supervised counseling and clerical staff, including providing payroll information to the corporate office
- Championed inner office training, carrier compliance and best practices
- Policy service for large commercial entities in Central Tx
- Processed account reconciliation for the agency.
NutriSystem, Inc.
Austin, TX
01.1990 - 12.1997
- Manager Assistant, Nutritionist
- Assisted manager of one of the nation's highest grossing retail weight-loss centers
- Responsible for balancing daily cash receipts and collecting accounts receivable
- Supervised counseling and clerical staff, including providing payroll information to the corporate office
- Educated consumers of weight loss and nutrition management classes and provided one-on-one weight loss and weight management counseling
- Relationship model selling of programs and products tailored to client's need.
Education
Bachelors of Science in Nutrition -
THE UNIVERSITY OF TEXAS
Austin, TXTimeline
Alacrity Solutions
Liberty Mutual/Safeco
05.2021 - Current
Independent
Nationwide
06.2019 - Current
Independent
Nationwide
07.2013 - 06.2019
Westdale Parke Apartments
Austin, TX
02.2012 - 07.2015
Trash Butlers, LLC
Austin, TX
01.2009 - 08.2013
PacoTech, Inc (Contractor for TCEQ)
Austin, TX
12.2006 - 12.2009
Deerpark Middle School
Austin, TX
08.2005 - 05.2006
Dun & Bradstreet Corporation
Austin, TX
12.1997 - 02.2005
Farmers Insurance—Weber Agency
Austin, TX
01.1994 - 12.1997
NutriSystem, Inc.
Austin, TX
01.1990 - 12.1997
Bachelors of Science in Nutrition -
THE UNIVERSITY OF TEXAS
Skills
- Coaching and Mentoring
- Influencing skills
- Budget Management
Industry Software
- Xactimate 27, 27.5, 28
- CMS
- Claimsource
- FileTrac
- MS Office all modules
- Symbility
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