A versatile business leader bringing 30+ years of experience as accomplished strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
30
30
years of professional experience
6
6
Certifications
Work History
President/CEO
SDZ Enterprise LLC
10.2021 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established foundational processes for business operations.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
Interacted well with customers to build connections and nurture relationships.
Director, NASA HQ Environmental Support Via NEMCON
HSG LLC
10.2022 - 03.2024
Directly responsible for the Performance Work Statement (PWS) 6 of the NASA Environmental and Medical Contract, providing support for NASA Headquarters environmental management programs including Environmental Management Administration, Energy & Water, Sustainability & Environmental Management System (EMS), National Environmental Protection Act (NEPA), Climate Risk, Environmental Compliance, Cultural Resources Management, Natural Resource Management, and Restoration.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Monitored and coordinated workflows to optimize resources.
Improved project efficiency with strategic planning, resource allocation, and time management practices.
Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Spearheaded innovative approaches to resource allocation and strategic planning.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Vice President of Utility & Facility Services
HSG LLC
08.2022 - 03.2024
Directly responsible for the development and execution of a comprehensive business plan to enable HSG's continued growth and adaptation in the water sector.
Collaborated with senior management to develop strategic initiatives and long term goals.
Established performance goals for department and provided methods for reaching milestones.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
Identified opportunities to improve business process flows and productivity.
Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
Monitored industry trends, keeping current on latest changes and competition in industry.
Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
Led development of strategic marketing plans to raise awareness and drive sales growth.
Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Streamlined operations to maximize business efficiency and profits.
Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
Established and maintained strong relationships with customers, vendors and strategic partners.
Represented organization at industry conferences and events.
Cultivated company-wide culture of innovation and collaboration.
Devised and presented business plans and forecasts to executive leadership team.
Initiated strategy to drive company growth and increase market share and profitability.
Directed technological improvements, reducing waste and business bottlenecks.
Utility Administrative Services Manager
City Of Henderson-Utility Services
07.2019 - 07.2022
Directly responsible for contributing to the strategic direction of the organization as part of the Senior Leadership Team
Oversee key tasks, including annual strategic planning, performance reporting, identification of key performance indicators, and management of organizational activities with an aim to enhance employee capabilities.
Created robust processes for several programs including administrative/management, security and emergency preparedness, communication and community engagement, project management/business analyst office, quality management system, and workforce technical training.
Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
Maintained strict confidentiality when handling sensitive information related to personnel matters or company financial data.
Assisted in recruitment processes by coordinating job postings, reviewing resumes, scheduling interviews, and conducting reference checks as needed.
Reduced operational costs with thorough vendor contract negotiations and cost analysis.
Enhanced communication within the organization by creating an effective internal newsletter.
Implemented key changes in administrative policies based on feedback from staff surveys for continuous improvement of workplace conditions.
Initiated workflow optimization efforts, resulting in improved project efficiency and reduced processing time.
Served as liaison between departments, fostering collaboration through timely communications regarding shared resources or projects requiring inter-departmental cooperation.
Developed and maintained an organized electronic filing system for easy access to critical documents, streamlining the retrieval process.
Supervised administrative support staff, delegating tasks effectively to maintain high productivity levels across the department.
Organized company events including seminars, conferences, and team-building activities to promote healthy work culture.
Identified opportunities to streamline processes and improve office operations and efficiency.
Built and managed processes for tracking and monitoring department performance.
Implemented project management techniques to overcome obstacles and increase team productivity.
Negotiated and executed contracts on behalf of department.
Organized and updated databases, records and other information resources.
Created reports, presentations and other materials for executive staff.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Utility Management Specialist
City Of Henderson, Utility Services
07.2016 - 07.2019
Directly responsible for contributing to the strategic direction of the organization as part of the Senior Leadership Team.
Developed a business case to centralized administrative, management, and business analysis support resulting in the creation of a new division, resulting in a promotion to Utility Administrative Services Manager.
Added twelve direct report positions to support new programs including administrative/management, security and emergency preparedness, communication and community engagement, project management/business analyst office, quality management system, and workforce and technical training.
Followed all company policies and procedures to deliver quality work.
Developed strong client relationships through consistent communication and attentive service.
Interpreted clients' needs and introduced services to fit specific requirements.
Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Collaborated with cross-functional teams to achieve project goals on time and within budget.
Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Created and delivered presentations to internal and external stakeholders to showcase work.
Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Championed the adoption of new software tools that streamlined workflows across multiple departments.
Monitored industry trends to adapt strategies accordingly.
Devised and implemented strategies to optimize digital marketing campaigns.
Launched successful marketing campaigns that drove brand awareness among target audiences.
Generated reports detailing findings and recommendations.
Conducted regular reviews of operations and identified areas for improvement.
Created and managed project plans, timelines and budgets.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated staff performance and provided coaching to address inefficiencies.
Senior Utilities Business Analyst
City Of Henderson, Utility Services
07.2011 - 07.2016
Directly responsible for building innovative programs including enterprise asset management, asset renewal and replacement strategies, and centralized inventory/warehousing services.
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Improved business processes by analyzing current practices and recommending optimization strategies.
Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Conducted interviews with key business users to collect information on business processes and user requirements.
Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
Collaborated with stakeholders to define project objectives and criteria.
Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
Analyzed data to identify root causes of problems and recommend corrective actions.
Collaborated with stakeholders to identify business needs and data sources.
Developed customized reports, summarizing and presenting data in visually appealing format.
Utilized data visualization techniques to present and explain complex data sets.
Created dashboards to monitor and track key performance indicators.
Identified patterns and trends in large data sets and provided actionable insights.
Developed and implemented data governance policies and procedures.
Utilities Business Analyst II
City Of Henderson, Utility Services
07.2005 - 07.2011
Performed financial and budget research, analysis, audits to support monitoring of financial data and make recommendations to increase financial controls.
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Performed gap analysis to identify areas of improvement.
Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Conducted interviews with key business users to collect information on business processes and user requirements.
Collaborated with stakeholders to define project objectives and criteria.
Executed analysis of risks and identified risk mitigation strategies.
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
Analyzed data to identify root causes of problems and recommend corrective actions.
Developed customized reports, summarizing and presenting data in visually appealing format.
Utilized data visualization techniques to present and explain complex data sets.
Generated standard and custom reports to provide insights into business performance.
Chemist
City Of Henderson, Utility Services
07.1994 - 07.2011
Holding certifications above the mandatory State requirement as a Grade III Wastewater Quality Analyst and a Grade III Water Quality Analyst
Use Environmental Protection Agency (EPA) approved methods to perform time sensitive compliance analyses of wastewater, industrial waste, well and potable water samples.
Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.
Cleaned and organized laboratory and kept supplies well-stocked to save time, money and promote laboratory efficiency.
Streamlined testing procedures, ensuring accurate results while minimizing turnaround time.
Mentored junior chemists, providing guidance on industry best practices and career development opportunities.
Leveraged computerized management system and labeling process to conduct inventory of reagents, chemicals and supplies.
Presented research findings at national conferences, showcasing the company''s commitment to cutting-edge innovations in chemistry.
Performed standardized tests on organic and inorganic compounds to observe fundamental differences in properties.
Improved safety standards by conducting thorough audits of existing protocols and recommending necessary changes.
Repaired, calibrated and safely operated laboratory equipment to reduce costly instrument downtime.
Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
Maintained organized, safe and efficient laboratory environment to minimize accidents and prevent cross contamination.
Modified and adapted standard methods and procedures to solve analytical problems.
Established quality control measures for instrumentation and monitored data quality to operate instrument with control limits.
Evaluated new technologies for potential integration into existing workflows, staying current on industry advancements and trends.
Championed process improvements that led to reduced waste generation, aligning with corporate sustainability goals.
Increased laboratory efficiency by implementing new software programs for data analysis and management.