Vicki White
Office manager
McMinnville,OR
Summary
Highly skilled Business Office Manager with background in overseeing operational efficiencies, managing staff and ensuring smooth-running office environments. Strengths include strategic planning, budgeting, project management and team leadership. Previous roles have resulted in improved productivity, streamlined processes and cost reductions. Demonstrates strong communication skills combined with ability to handle multiple tasks simultaneously.
Overview
5
5
years of professional experience
Work History
Business Office Manager
Fircrest Senior Living
McMinnville, OR
08.2020 - 04.2025
- Monitored office supplies inventory and placed orders when necessary.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Inventoried and ordered materials, supplies and services.
- Ensured compliance with established policies and procedures.
- Answered telephones, directed calls, and took messages.
- Scheduled appointments and managed calendars for department heads.
- Performed general clerical duties such as photocopying, faxing, mailing.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Collaborated with colleagues across departments to ensure deadlines are met.
- Monitored and directed work of lower-level clerks.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Organized and scheduled meetings and appointments for management.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Managed front desk operations such as answering phones and responding to emails.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Provided administrative support to executive-level personnel.
- Typed, formatted and edited correspondence and other documents.
- Copied, sorted and filed records of office activities and business transactions.
- Ensured compliance with company policies related to safety regulations in the workplace.
- Computed, recorded and proofread data or reports.
- Monitored incoming messages on voicemail system ensuring prompt response times.
- Managed daily office operations and maintained a clean and efficient workspace.
- Completed and mailed contracts, invoices or checks.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Organized filing systems, maintained records, and updated databases.
- Created spreadsheets to track data points related to customer accounts.
- Coordinated travel arrangements for staff, including flight and hotel bookings.
- Answered questions from coworkers regarding company policies and procedures.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Troubleshot office equipment, computer hardware and software issues.
- Coordinated travel arrangements for office personnel.
- Ordered supplies needed for daily operations within the office.
- Assisted with preparing and editing company correspondence and presentations.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Answered and directed phone calls to appropriate staff members.
- Prepared documents for meetings including agendas, minutes and presentations.
- Trained staff members to perform work activities and use computer applications.
- Facilitated internal communication by distributing memos and announcements.
- Coordinated travel arrangements and accommodations for staff members.
- Conducted research and compiled data for reports and projects.
- Facilitated communication within the office and with external partners.
- Processed invoices, purchase orders, expense reports, and other financial documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Developed organizational filing systems for confidential customer records and reports.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Maintained confidentiality of sensitive information and documents.
- Monitored office expenses and submitted purchase requests.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Supported the planning and execution of corporate events and meetings.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Processed and prepared business or government forms and expense reports.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed household errands and other essential duties.
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed routine maintenance and repair.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Milwaukie High School
Milwaukie01-1993
Skills
- Office management
- Inventory management
- Customer service
- Data entry
- Meeting coordination
- Microsoft Office
Timeline
Business Office Manager
Fircrest Senior Living
08.2020 - 04.2025
High School Diploma -
Milwaukie High School
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