Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Work Availability
Generic
VICKI WHITMIRE

VICKI WHITMIRE

Administrative Assistant/CSR
Bristol,Tennessee

Summary

ADMINISTRATIVE | VIRTUAL BUSINESS SUPPORT | CUSTOMER SUPPORT PROFESSIONAL Administrative: Adeptly handled administrative matters, including scheduling appointments, managing calendars, planning meetings, composing, editing documents, and managing spreadsheets. Communications: Interact with all levels of staff and clients, maintaining the highest level of confidentiality; known for positive, professional demeanor, efficiently handling stressful or deadline-sensitive situations, maintaining proper telephone etiquette and professionalism. Travel and Logistics: Coordinate client travel and scheduling as well as all details of high-level event planning. Which included guest lists, invitations, and menus. Airline reservations, rental/hired transportation, and hotel/restaurant reservations in the US and abroad.

Overview

23
23
years of professional experience

Work History

RESOURCE TRIAGE SPECIALIST

LiveOps
11.2024 - 05.2025
  • Company Overview: Client: AbbVie, Inc.
  • Outbound calls to patients enrolled on websites for Humira, Skyrizi, or Renvoq.
  • Verify PPI and Insurance coverage. We ask archetype questions to determine if the patient would be assigned a Nurse Ambassador or Ambassador Resource Specialist.
  • Educate patients about the Complete Savings Card resource and enroll if they qualify.
  • Applications used: iEngage, Salesforce, Five 9, Outlook, and Slack

CREDIT CARD FRAUD

Advanced Call Center Technologies
06.2023 - 09.2024
  • Company Overview: Client: Bank of America
  • From forms filled out by the inbound call team from BOA customers claiming credit card fraud from their Visa or MasterCard bank-issued card.
  • Determine, via set requirement by BOA, to Deny or Pay the fraud claim
  • Worked processed on a secure bank network with bank-provided account applications

NURSING CLERICAL COORDINATOR/UNIT SECRETARY

Bristol Regional Medical Center
03.2023 - 05.2024
  • Timecard auditor for approximately 225 medical staff employees.
  • Utilize Kronos and Smart Square applications.
  • Ensure timecards are correct before release to the payroll department.
  • As needed: Unit Secretary: admissions and discharges from floor.
  • Answering patients’ calls and dispatching appropriate medical personnel.

RESERVATION SALES COUNSELOR

Working Solutions, LLC
09.2022 - 03.2023
  • Company Overview: For client: Tauck Tours
  • Answering incoming calls using a landline
  • Answering any questions or concerns regarding an upcoming tour or a tour the guest wants to book.
  • Booking, revising, canceling, and moving active reservations.
  • Utilizing knowledge tool Athena.
  • Maintaining notes from every call from a client.

PBX OPERATOR

Bristol Regional Medical Center (a division of Ballad Health Inc.)
08.2021 - 09.2022
  • Responsible for managing all communications related to telephone and overhead communications.
  • Maintains physician and department on-call schedules, paging medical staff personnel when requested.
  • Maintains a variety of lists of physician offices, their contact numbers, and local emergency and healthcare-related businesses and organizations.
  • Responsible for maintaining and controlling the release of patient information, ensuring information confidentiality.
  • Monitors multiple alarms and serves as communication and dispatch point for all hospital codes.

CUSTOMER SERVICE REPRESENTATIVE

Arise Virtual Solutions, Inc.
12.2019 - 07.2021
  • Company Overview: (work-from-home)
  • Answer incoming calls for MSC Cruises USA
  • Processed new reservations, add-ons to current reservations (passenger, excursion, on-board dining/beverage packages), cancellations, and other amenities
  • Answered questions regarding the cruise line, fleet, individual ships, and experiences on the ships
  • Applications used are Seibel for call documentation, DTS for bookings
  • Answer incoming calls for Dick’s Sporting Goods
  • Processed Athlete orders or assisted with Athlete’s online order
  • Provided Athlete with the requested status of order already placed
  • Applications used: CrowdHub, Otka, Pulse Secure, ASD, CEP, Sole Panel

CUSTOMER SUPPORT SPECIALIST

Agero, Inc.
01.2019 - 08.2019
  • Company Overview: Blountville, TN
  • Answer incoming calls for Toyota USA, Inc. using customer service skills, professionalism, and computer skills.
  • Administrative: document the voice of the customer using Interactive software and listen attentively to customer concerns, issues, or complaints. Showing empathy and concern for customers’ situations when indicated.
  • Communications: Troubleshoot issues with the vehicle's multimedia system. Educate customers about the information on the Toyota website (www.toyota.com).
  • Document and code each phone call according to the customer’s issue, concern, or complaint.

EXECUTIVE ASSISTANT

Gregory Management Company, LLC
01.2002 - 01.2018
  • Company Overview: Bristol, TN
  • Served as Executive Assistant to the CEO of a multimillion-dollar family company.
  • Retired

Education

Associate of Arts -

Pellissippi State Community College
Knoxville, TN
07-1986

Skills

  • Customer Support
  • Calendars & Scheduling
  • Meeting Planning
  • Event Planning
  • Travel & Logistics
  • Flier & Brochure Design
  • Research
  • Presentations
  • MS Office
  • QuickBooks
  • G-Suite
  • Dropbox
  • Constant Contact & Mail Chimp
  • CRM Programs
  • Transcription/Editing
  • Proficient in Microsoft Suite Applications, Outlook, Google Suite, CRM Applications

Work Preference

Work Type

Part Time

Work Location

Remote

Important To Me

Flexible work hoursCompany Culture

Timeline

RESOURCE TRIAGE SPECIALIST

LiveOps
11.2024 - 05.2025

CREDIT CARD FRAUD

Advanced Call Center Technologies
06.2023 - 09.2024

NURSING CLERICAL COORDINATOR/UNIT SECRETARY

Bristol Regional Medical Center
03.2023 - 05.2024

RESERVATION SALES COUNSELOR

Working Solutions, LLC
09.2022 - 03.2023

PBX OPERATOR

Bristol Regional Medical Center (a division of Ballad Health Inc.)
08.2021 - 09.2022

CUSTOMER SERVICE REPRESENTATIVE

Arise Virtual Solutions, Inc.
12.2019 - 07.2021

CUSTOMER SUPPORT SPECIALIST

Agero, Inc.
01.2019 - 08.2019

EXECUTIVE ASSISTANT

Gregory Management Company, LLC
01.2002 - 01.2018

Associate of Arts -

Pellissippi State Community College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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