Vicki Woodall
Clayton,NC
Summary
An organized and motivated Customer Service professional with over 3 years of experience in customer relations and sales. Aiming to parlay my proven customer service background and communication skills to return to work and regain a good career.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
13
13
years of professional experience
Work History
Sales/Customer Service Associate
Kmart
01.2012 - 06.2012
- Made up tills for registers
- Processed returns and exchanges
- Sold and paid out lottery tickets, money orders, fishing/hunting licenses
- Created break and lunch schedules for cashiers
- Fix any issues that came up at the register
Computer Technician
Global Electric Electronic Processing (GEEP)
01.2008 - 06.2009
- Sort, test, analyze, diagnose, and repair all existing and incoming laptops, printers, mobile and other electronic devices parts/components to ensure products are fully functional.
- Inspect parts ensuring quality compliance
- Diagnose and troubleshoot product faults, and adjust, replace, or repair.
- Perform data sanitization and factory reset.
- Evaluate the operation of electronic components using the software provided
- List items for sale on eBay
Online Sales Associate
Outsell
07.2004 - 01.2005
- Researched, inspected, and cleaned incoming items
- Listed items for sale on multiple online sale sites
- Run payments for purchases
- Follow up on outstanding payments for collection
- Printed invoices of sold items and pulled items to be shipped
- Updated inventory with incoming and outgoing products
- Answered customer service emails
Data Entry Operator
LabCorp
09.2001 - 11.2001
- Accurately entered in test results into the system
- Entered and updated doctor information into the system
- Verified that all information entered was correctly by other data entry operator
Computer Operator
Credit Union West
11.1999 - 04.2000
- Design and implement of new system enhancements
- Created and maintained a user manual for all computer operators that outlined procedures for each task that needed to be performed
- Supervised the daily and weekly backup of all system resources
- Assisted with resolving help desk issues involving corporate software
Education
Bachelor's degree - Computer Information Technology
06.1999
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- POS system operation
- Refunds and exchanges
- Inbound and outbound calling
- Refunds processing
- Tactful and diplomatic
- Point of sale systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales/Customer Service Associate - Kmart
01.2012 - 06.2012
Computer Technician - Global Electric Electronic Processing (GEEP)
01.2008 - 06.2009
Online Sales Associate - Outsell
07.2004 - 01.2005
Data Entry Operator - LabCorp
09.2001 - 11.2001
Computer Operator - Credit Union West
11.1999 - 04.2000
DeVry Institute of Technology - Bachelor's degree, Computer Information Technology
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