Vicki Dull York
Summary
Business & Community Service Professional with vast experience exhibiting strong communication, problem solving and planning skills. Striving to continue career by utilizing management, administration, and service skills while serving the public sector.
Overview
23
23
years of professional experience
Work History
Fiscal Technician
Virginia Department of Transportation
03.2024 - Current
- Receive vendor invoices, validate for accuracy and route for approval to prepare for payment processing.
- Enhance vendor relationships through prompt communication and timely resolution of discrepancies.
- Strengthen internal controls by adhering to agency policies and procedures regarding accounts payable processes, which include the Virginia Prompt Payment Act.
- Enhance accuracy in financial statements by reconciling accounts payable transactions monthly.
- Prepare accurate purchase orders ensuring clear communication of requirements to suppliers.
- Ensure compliance with agency policies and legal requirements in all procurement activities.
- Assist in the training of new staff, sharing best practices in fiscal service transactions, interpreting, and presenting techniques for improved team performance overall.
- Perform data entry for time records into Cardinal system making adjustments to create accurate database for payroll processing functions.
- Serve as a Badge/Security Coordinator ensuring employee and contractor credentials as it aligns with federal standards.
- Safeguard data integrity through diligent record management, including electronic filing and tracking systems.
Weekend Manager Part Time
Gift & Thrift and Booksavers
03.2019 - Current
- Manage and supervise 8 to 10 weekend personnel by implementing company policies and protocols.
- Prepare cash drawers, maintain financial accuracy and prepare bank deposits.
- Stage merchandise and stock sales floor to increase impulse sales.
- Answer customer inquiries and provide immediate assistance to deliver exemplary service.
- Advocate for mission of Mennonite Central Committee.
Administrative Assistant
Virginia Department Of Transportation
03.2023 - 03.2024
- Provided administrative or technical support to all departments to assist in work flow processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeted visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported staff through scheduling meetings, coordinating arrangements, and preparing crucial documents.
- Performed data entry for time records into Cardinal system making adjustments to create accurate database for payroll processing functions.
- Served as a Badge/Security Coordinator ensuring employee and contractor credentials as it aligns with federal standards.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Completed several online training courses to assist with operations in Fiscal, Procurement and Business Administration.
- Delivered excellent customer service through prompt responses to department/employee inquiries, addressing concerns effectively, and building strong relationships.
Unit Director
Boys And Girls Club Harrisonburg/Rockingham County
06.2022 - 03.2023
- Manage Club-wide daily operations with primary concerns for programs and service delivery ensuring operation is safe, efficient and effective in all areas by following all policies, standards and procedures, as well as, BGCHR mission.
- Hire and manage 8 to 10 Youth Development Professionals, Aides and Volunteers by implementing club policies, protocols, rules and disciplinary action.
- Ensure Club maintains compliance with all state licensing requirements.
- Handle complaints from participant families and immediately take steps for quick resolution and to prevent reoccurrence.
- Manage facilities, budgets, scheduling, weekly and monthly reports and membership recruitment and tracking.
- Manage all planning, resource allocation, human resources, and coordinate staff using leadership techniques.
- Serve all involved with BGCHR with exceptional, professional customer service.
Programs Coordinator
Augusta County Parks & Recreation
03.2015 - 06.2022
- Developed, organized and managed community education programs, recreation, events and summer camp programs from conception through successful execution.
- Developed and implemented interviewing and hiring process for youth programs that coordinated with department.
- Trained, supervised, mentored and evaluated approximately 28 to 30 Recreation Staff.
- Utilized department software for program registrations, payments and reporting.
- Promoted online payment system that streamlined monthly program payments.
- Developed program budgets for review and monitored financial deadlines.
- Implemented and maintained payroll reports, facility schedules, program registrations, budget records, participant communications.
- Implemented financial correspondence to participants which included electronic and certified mailings.
- Monitored program expenditures and reviewed program invoices, check requests and purchase orders to remain within budget guidelines.
- Developed and implemented technical advancements for youth programs that assisted in reporting and accountability.
- Developed and implemented staff policies and procedures and program policies and procedures while consistently reviewing for updates.
- Created strong rapport with program participants, employees, school administration, and office co-workers with willingness to resolve possible conflicts.
- Experience within public service role and environment.
- Member of Virginia School Age Child Care Association.
- Member of National Afterschool Association.
- Member of Virginia Recreation and Park Society
- Member of National Recreation and Park Association
Program Director
Augusta County Parks & Recreation
08.2002 - 03.2015
- Oversaw day-to-day program operations which included 50 participants and 5 to 7 Recreation Leaders and Aides.
- Supervised development and implementation of activities and services for children to ensure safety and proper programming.
- Prepared and maintained required monthly paperwork, which included payroll.
- Provided open communication and excellent customer service.
- Held past positions of Recreational Leader and Recreational Aide.
Owner/Operator
Queen City Consignment, LLC
01.2011 - 08.2013
- Planned, directed, and implemented objectives, activities, and policies of family-owned consignment business that maximized return on investment.
- Prepared reports for expenses, budgets, government statutes, and other financial performance reports.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Developed and implemented promotional strategies to increase business success and maintain budgetary guidelines.
- Developed methods that established and clarified customer objectives.
- Assessed income and expenses and adapted plans to improve profit levels.
- Member of Staunton Downtown Development Association.
Education
Bachelor of Science - Business Administration
Bridgewater College
Bridgewater, Virginia05.1987
Skills
- Interpersonal skills
- Customer service skills
- Digital Technology
- Analytical
- Attention to detail
- Interviewing, hiring and training skills
- Goal oriented
- Strong work ethic
- Leader/Forward Thinker
- Coaching & encouraging team members
- Assignment delegation
- Financial and POS systems
Accomplishments
Better Homes and Gardens Real Estate III 2008 Ethics Award
Augusta County 2018 Employee of the Year
Timeline
Fiscal Technician
Virginia Department of Transportation
03.2024 - Current
Administrative Assistant
Virginia Department Of Transportation
03.2023 - 03.2024
Unit Director
Boys And Girls Club Harrisonburg/Rockingham County
06.2022 - 03.2023
Weekend Manager Part Time
Gift & Thrift and Booksavers
03.2019 - Current
Programs Coordinator
Augusta County Parks & Recreation
03.2015 - 06.2022
Owner/Operator
Queen City Consignment, LLC
01.2011 - 08.2013
Program Director
Augusta County Parks & Recreation
08.2002 - 03.2015
Bachelor of Science - Business Administration
Bridgewater College
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