Vicki Zivolich
Tualatin,OR
Summary
Knowledgeable dental professional with a background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between the Doctor and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator/Office Manager
Bos Dental
12.2018 - Current
- Verified patient insurance eligibility
- Conduct morning huddles and staff meetings
- Present simple and complex treatment plans.
- Follow up on outstanding claims
- Run monthly statements & collections.
Financial Treatment Coordinator
Beavercreek Dental
09.2017 - 12.2017
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Financial Treatment Coordinator
Oak Park Dental
06.2011 - 02.2017
- Explained treatment choices to patients and helped determine best options.
- Verified insurance & entered into the system.
- Collected patient payments
- Answered phones and scheduled patients
Education
EFDA - Dental Assisting
Salem Keizer Dental Assisting School
Keizer, ORSkills
- Insurance verification
- Scheduling
- Proficient in Dentrix
- Claims processing
Timeline
Patient Care Coordinator/Office Manager
Bos Dental
12.2018 - Current
Financial Treatment Coordinator
Beavercreek Dental
09.2017 - 12.2017
Financial Treatment Coordinator
Oak Park Dental
06.2011 - 02.2017
EFDA - Dental Assisting
Salem Keizer Dental Assisting School
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