Senior Implementation Consultant
Fiserv aka Open Solutions
Glastonbury , CT
07.2009 - 07.2022
- Built partnerships with product management, product support, product technology, sales, finance and operations teams to streamline product training development, communication and user documentation processes.
- Designed, developed, tested and implemented software applications for clients.
- Created detailed project plans outlining timelines and resources needed for successful implementations.
- Conducted regular meetings with clients to review progress and address any concerns or questions they may have had regarding the implementation process.
- Developed and managed customer relationships to ensure successful project implementations.
- Prepared and delivered ProfitVision processing procedures and provided face-to-face training to new clients.
