Vickie Antoine
Security
Irvington,NJ
Summary
Reliable employee seeking office position. Offering excellent communication and good judgment. Detail-oriented secretary well-versed in performing various clerical task such as filling, documentation of reports, and evaluating data. Highly organized and diligent with systematic approach to handling specimens and conducting assessments. Ready to bring 3 years of related experience to challenging new role. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Practiced Clinical Technician with a1 year of experience improving patient outcomes through quality care. Partners with diverse healthcare providers to develop training plans, optimizing use of systems and care. Contributes to effective implementation of physician orders.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Clinical Technician
Covid Clinic
Livingston, NJ
12.2021 - 02.2022
- Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
- Monitored patients and maintained detailed records for physician review.
- Located disease markers and outlined findings in thorough reports for clinicians.
- Assisted pathology team with skilled analyses by preparing tissue samples.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Assisted with safe transfusions by conducting tests and completing blood counts.
- Liaised with patients regarding medical records and answered questions pertaining to evaluations.
- Collaborated with healthcare providers and administrators in proper testing.
- Worked with customers to understand needs and provide excellent service.
Data Entry Clerk
Cornerstone Building Solutions
New Brunswick, NJ
11.2020 - 05.2021
- Scanned documents and saved in database to keep records of essential organizational information.
- Sent completed entries for evaluation and final approval.
- Reviewed completed work for compliance with regulations.
- Evaluated source documents to locate needed information.
- Tracked and maintained records for two departments.
- Maintained files, records and chronologies of entry activities.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Searched, extracted and interpreted information to determine correct input procedure.
Nurse Aide Supervisor
Andover Subacute And Rehabilitation Center
Andover, NJ
03.2013 - 11.2017
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Used wheelchairs and medical equipment to assist with patient ambulation in room, hallways and bathroom.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Sanitized equipment and inserted catheters as directed by nursing staff.
- Used company software and databases to maintain records of services performed and patient conditions.
- Completed dusting, washing dishes, laundry and vacuuming for patients.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Placed and removed protective devices such as bedside rails and hand restraints to prevent patient injury during treatment.
- Scheduled and accompanied client to medical appointments.
- Assisted patients with therapy exercises as specified by care team.
- Obtained client medical history, medication information, symptoms and allergies.
- Assisted with patient transfer and ambulation.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Collaborated in consults, patient care plan development and patient monitoring.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Kept accurate records of patients' care, condition and progress.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Customer Service Associate
Home Depot
Bloomfield, NJ
04.2005 - 08.2010
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Informed customers about special promotions and provided detailed information for various products.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Executes excellent sales floor merchandising and selling.
- Offered basic technical support for clients on wide range of company products.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Target
Union, NJ
04.2002 - 05.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Improved overall efficiency 25% by anticipating needs and providing outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted available products and services to customers during service, account management and order calls.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Surpassed sales goals through implementation of effective marketing strategies.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Provided ongoing guest service.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree - Practical Nursing Certificate
Union County College
Cranford, NJ 05.2001 -
High School Diploma -
Irvington High School
Irvington, NJ 09.1998 - 06.2002
Nurse Aide Certificate - Nursing
Career Works
Newark,NJ 11.2002 - 12.2002
Skills
Excellent Communication
undefinedTimeline
Clinical Technician
Covid Clinic
12.2021 - 02.2022
Data Entry Clerk
Cornerstone Building Solutions
11.2020 - 05.2021
Nurse Aide Supervisor
Andover Subacute And Rehabilitation Center
03.2013 - 11.2017
Customer Service Associate
Home Depot
04.2005 - 08.2010
Nurse Aide Certificate - Nursing
Career Works
11.2002 - 12.2002
Customer Service Representative
Target
04.2002 - 05.2006
No Degree - Practical Nursing Certificate
Union County College
05.2001 -
High School Diploma -
Irvington High School
09.1998 - 06.2002
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