Summary
Overview
Work History
Education
Timeline
Generic

Vickie Barnes

Swanzey,NH

Summary

Precise Quality Assurance Inspector with a distinguished understanding of detail-oriented inspections and commitment to high standards. Successful at staying focused after long hours of inspections and detailed recordkeeping. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

38
38
years of professional experience

Work History

Quality Assurance Inspector

HCP Packaging
Hinsdale, NH
08.2005 - Current
  • Performed visual inspections of products to ensure product quality.
  • Conducted tests on components and finished products to verify conformance to specifications.
  • Monitored production operations to identify potential problems with quality assurance.
  • Maintained accurate records of test results, inspection data, and corrective actions taken when necessary.
  • Inspected incoming material for correct size, shape, color, or other characteristics as required by customer orders.
  • Analyzed rejected materials and determined root cause of failure or defect.
  • Trained new employees in the use of inspection equipment and techniques.
  • Ensured that all safety regulations were followed during inspections and tests.
  • Provided feedback to management on process improvements needed in order to meet customer requirements.
  • Verified that all manufactured parts met design tolerances using precision measuring instruments such as calipers and micrometers.
  • Participated in internal audits of manufacturing processes in order to identify areas needing improvement.
  • Recommended changes in methods or procedures used during the production process when necessary.
  • Documented non-conforming items found during inspections according to established guidelines.
  • Adhered strictly to ISO 9001 Quality Management System standards at all times.
  • Reported repeat issues to supervisors and diagnosed source.
  • Designed and followed detailed inspection schedules.
  • Inspected [Product] during and after manufacturing.
  • Sorted finished products into piles depending on quality statuses.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.

Customer Service Representative

American Frozen Foods
Nashua, NH
06.1992 - 06.1996
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.

Customer Service Representative

Colorado Prime Foods
Nashua, NH
01.1989 - 01.1992
  • Performed the same kinds of responsibilities, tasks and duties as American Frozen Foods.

Call Director

Liberty Mutual
North Andover, MA
01.1986 - 07.1987
  • Maintained active call logs and tracked customer service metrics.
  • Monitored incoming calls and routed them to the appropriate department or personnel.
  • Provided technical support and troubleshooting assistance for customers.
  • Developed scripts, processes and procedures for call handling.
  • Assisted with training new staff members on telephone etiquette protocols.
  • Assessed customer service strategies to recommend improvements.
  • Ensured compliance with applicable laws, regulations, policies and procedures related to customer service operations.
  • Resolved escalated customer issues in a professional manner.
  • Provided guidance to team members on how best to handle challenging situations.
  • Managed daily workflow of incoming calls by prioritizing tasks according to urgency.

Education

High School Diploma -

Lowell High School
Lowell, MA
01-1985

Timeline

Quality Assurance Inspector

HCP Packaging
08.2005 - Current

Customer Service Representative

American Frozen Foods
06.1992 - 06.1996

Customer Service Representative

Colorado Prime Foods
01.1989 - 01.1992

Call Director

Liberty Mutual
01.1986 - 07.1987

High School Diploma -

Lowell High School

Similar Profiles

CREATE PROFILE
Vickie Barnes