Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vickie Barnhart

Bella Vista,AR

Summary

Administrative professional with a proven track record at Mike Russell & Associates, Inc. Skilled in relationship building and problem-solving, I enhanced customer satisfaction and streamlined operations, achieving significant rates of client retention. Adept at data entry and effective communication, I fostered strong client connections and ensured efficient office management.

Overview

38
38
years of professional experience

Work History

Administrative Ass't / Office Manager / Producer

Mike Russell & Associates, Inc
09.2008 - Current
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted manager with respect to insurance carrier / client relationships.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Supported senior management to make informed decisions, conducting thorough market research.
  • Bolstered office security measures, updating and enforcing policies for handling confidential information.
  • Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
  • Strengthened carrier relationships by negotiating favorable terms and managing policies efficiently.
  • Fostered positive client relationships by regularly updating them on insurance proposal progress and addressing concerns promptly.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
  • Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
  • Streamlined document preparation, ensuring accuracy and compliance with industry standards.
  • Streamlined communication within team, scheduling and coordinating meetings for all members.
  • Increased customer service success rates by quickly resolving issues.

Customer Service Representative

Baron Insurance Agency
06.1987 - 09.2008
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Washington High School
Sioux Falls, SD
05-1974

Skills

  • Verbal and written communication
  • Relationship building
  • Data entry
  • Problem-solving
  • Workload management
  • File and record keeping
  • Administrative duties
  • Schedule and calendar management
  • Office administration

Timeline

Administrative Ass't / Office Manager / Producer

Mike Russell & Associates, Inc
09.2008 - Current

Customer Service Representative

Baron Insurance Agency
06.1987 - 09.2008

High School Diploma -

Washington High School

Similar Profiles

CREATE PROFILE
Vickie Barnhart