Vickie Bell
Dallas,TX
Summary
Highly-motivated professional with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mortgage Counselor
Neighborhood Assistance Corp of America
Dallas, TX
08.2022 - 02.2023
- Provided a clear direction for a path towards homeownership goals and ways to improve financial management skills.
- Conducted daily zoom meetings with applicants.
- Reviewed/processed priority, non-priority, and Section 8 members application for credit access to ensure the member and the property adhered to NACA's criteria.
- Explained the Section 8 process as it relates to NACA policies and procedures. Adhered to company guidelines.
- Calculated income. Reviewed W2's, tax documents and bank statements to determine a maximum affordable mortgage payment.
- Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
- Examined payment history, liabilities, assets and other criteria to determine eligibility for the program, readiness for homeownership and payment affordability.
- Discussed housing relocation and referral services when needed.
- Answered questions and dealt with problems/issues. Customer Service and other job duties as assigned.
Purchase Clearing Coordinator
Leader One Financial
Dallas, TX
08.2020 - 05.2022
- Packaged Conventional, FHA and VA loan documentation requested by investors, bond agencies, and servicers.
- Uploaded documents and information received from title companies, branches, and other sources to Encompass (data base).
- Worked new conditions with 24 hours of assignment.
- Followed up on all loans 48-72 hours until resolution.
- Worked with a sense of urgency to clear post purchase deficiencies within a week of suspension.
- Prioritized/organized work to elevate time management.
- Determined acceptability of documentation submitted to cure conditions and ensure loan is eligible for purchase.
- Managed aging suspense pipeline loans and determined if alternate solutions were available.
- Audited files for errors made at purchase. Assisted in other areas of the company when needed and provided great customer service.
Administrative Office Assistant
Builders of Hope
Dallas, TX
01.2018 - 06.2020
- Provided information via company systems for production estimates, job tickets, production plans and schedule requests.
- Ensured job information was accurate and entered in a timely manner.
- Co-hosted pre-production meetings with department managers for all new projects.
- Created production report for daily output.
- Performed spot quality checks at the finishing process to ensure product integrity.
- Communicated effectively with internal teams (production, QC, finance, scheduling and purchasing) to ensure all teams are aligned to complete jobs to customer’s satisfaction.
- Contributed quarterly and annual account sales targets.
- Data Entry duties. Inputted all incoming invoice information and payments into system.
- Effectively managed customer expectations and on-time schedule performance.
- Compiled and analyzed account data to solve business challenges and clearly present performance on a weekly and monthly basis.
Staffing Coordinator/Recruiter
Vision 1 Staffing
Irving, TX
06.2016 - 12.2017
- Sourced, qualified and conducted screening interviews with job candidates.
- Analyzed employment-related data and prepared reports.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Hired employees and processed hiring-related paperwork.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Collaborated with recruiting agencies to identify qualified candidates.
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Maintained availability of professional talent needed to meet business objectives.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
Underwriting Support Specialist
Federal National Mortgage Association
Dallas, TX
11.2006 - 05.2016
- Served as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall servicing of accounts and processing business transactions not requiring review/signoff by an underwriter.
- Per Underwriters direction, made policy changes as requested.
- Took necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
- Ensured accuracy of information inputted into appropriate systems and verified that all necessary documentation was in the file.
- Routinely communicated with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
- Adhered to internal guidelines, procedures and service standards to ensure that all assigned work/transactions were processed in a timely manner (yet accurately) and met compliance standards.
- Participated in problem solving activities to define problems, identify root causes, designed and tested solutions and implemented solutions in an effort to work more efficiently & effectively and permanently eliminate problems.
Education
Some College (No Degree) - Real Estate
Mountain View
Lancaster, TXSkills
- Document Analysis
- Licensed Mortgage Loan Originator
- Loan Processing Coordination
- Debt and Credit Management
- Verbal and Written Communication
- Customer Service
- Encompass
- Active Listening and Learning
- Oral and Written Comprehension
- Microsoft Office
- 10-Key Data Entry
- Recruiting, Staffing
- Attention to Detail
- Salesforce
Accomplishments
Consistently maintained high customer satisfaction ratings.
Certification
- Licensed MLO NMLS#2442328
- HUD Certification-Housing Counselor ID 4EEUM5
- SAFE Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mortgage Counselor
Neighborhood Assistance Corp of America
08.2022 - 02.2023
Purchase Clearing Coordinator
Leader One Financial
08.2020 - 05.2022
Administrative Office Assistant
Builders of Hope
01.2018 - 06.2020
Staffing Coordinator/Recruiter
Vision 1 Staffing
06.2016 - 12.2017
Underwriting Support Specialist
Federal National Mortgage Association
11.2006 - 05.2016
Some College (No Degree) - Real Estate
Mountain View
- Licensed MLO NMLS#2442328
- HUD Certification-Housing Counselor ID 4EEUM5
- SAFE Certification
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