Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vickie Blake

Tifton,GA

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Capable of searching policies, procedures and standards not only for self, but for patients as well. Patient-focused representative equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

38
38
years of professional experience

Work History

Sewer Operator

Hire Dynamics
09.2024 - Current



  • Complete basic repairs to keep equipment fully functional and well-maintained.
  • Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
  • Inspected finished garments to address flaws and verify adherence to quality standards.
  • Operated sewing machines to join, reinforce products.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Checked conformance of finished pieces.
  • Identified malfunctions or failures of sewing machine by routinely monitoring and analyzing equipment operations.
  • Demonstrated flexibility by adapting to various sewing tasks including repairs.
  • Providing timely and precise sewing skills for various types of pillows.
  • Effectively collaborated with team members during large-scale production orders which resulted in meeting strict deadlines without compromising quality standards.
  • Minimized fabric waste by carefully sewing materials; repairs pillows when possible.
  • Consistently adhered to company safety protocols while operating sewing equipment, minimizing workplace accidents and ensuring the well-being of team members.
  • Meticulously maintained all sewing equipment, resulting in improved machine performance and reduced downtime.
  • Upheld high standards of craftsmanship by consistently producing high-quality items that met or exceeded client expectations.
  • Assisted with inventory management and restocking of supplies for continuous availability.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Demonstrated proper textile handling and care.
  • Effectively communicated with colleagues, supervisors and teammates ensuring smooth coordination of activities and timely resolution of potential issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Front Desk Receptionist II

South Georgia Medical Center
08.2023 - 08.2024
  • Greeted customers warmly and made them feel welcome
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
  • Assisted with scheduling appointments for clients and visitors
  • Maintained an organized reception area and ensured that all guests were attended to promptly
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence
  • Performed data entry into computer systems to maintain accurate records of customer information
  • Provided administrative support such as filing documents, photocopying and scanning materials
  • Assisted with preparing reports, presentations and other documents as requested by management staff
  • Handled cash transactions accurately, balancing the register at the end of each shift
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders
  • Verified identity documents for new customers before opening accounts in accordance with company policies
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival
  • Updated customer information in databases regularly to ensure accuracy of records
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner
  • Resolved any customer complaints or issues in a timely fashion following established protocols
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Received incoming calls and coordinated with staff to fulfill customer requests
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Greeted visitors to provide information and direct to appropriate personnel
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions
  • Signed for packages, recorded deliveries and distributed to personnel
  • Greeted customers, answered general questions and directed to appropriate locations
  • Scheduled appointments and maintained and updated appointment calendars
  • Greeted visitors entering establishment to determine nature and purpose of visit
  • Monitored reception area to provide consistently safe, hazard-free environment for customers
  • Protected clients' rights by maintaining confidentiality of personal and financial information
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel

Patient Access Representative

Tift Regional Medical Center
03.2013 - 06.2023
  • Applied HIPAA privacy and security regulations while handling patient information
  • Verified demographics and insurance information to register patients in computer system
  • Organized and maintained records by updating and obtaining both personal and financial information from patients
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information
  • Obtained necessary signatures for privacy laws and consent for treatment
  • Communicated financial obligations to patients and collected fees at time of service
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
  • Assembled registration paperwork and placed identification bands on patient
  • Explained various admission forms and policies, acquiring signatures for consent
  • Processed patient responsibility estimate determined by insurance at pre-registration
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans during pre-registration and registration
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates
  • Verified patients' insurance and payment methods during admissions or check-in processes
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements
  • Explained policies, procedures and services to patients
  • Collaborated with clinical and administrative staff to meet patient needs
  • Obtained informed consent and payment documentation from patients and filed in system
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care
  • Received patient inquiries or complaints and directed to appropriate medical staff members

Patient Access Representative

Tift Regional Medical Center
12.1999 - 06.2013
  • Applied HIPAA privacy and security regulations while handling patient information
  • Verified demographics and insurance information to register patients in computer system
  • Organized and maintained records by updating and obtaining both personal and financial information from patients
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information
  • Obtained necessary signatures for privacy laws and consent for treatment
  • Communicated financial obligations to patients and collected fees at time of service
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
  • Assembled registration paperwork and placed identification bands on patient
  • Explained various admission forms and policies, acquiring signatures for consent
  • Processed patient responsibility estimate determined by insurance at pre-registration
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans during pre-registration and registration
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates
  • Verified patients' insurance and payment methods during admissions or check-in processes
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements
  • Explained policies, procedures and services to patients
  • Collaborated with clinical and administrative staff to meet patient needs
  • Obtained informed consent and payment documentation from patients and filed in system
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care
  • Received patient inquiries or complaints and directed to appropriate medical staff members

Warehouse Worker

Burlen Corporation
10.1995 - 12.1999
  • Prepared and completed warehouse orders for delivery or pickup according to schedule
  • Staged and sorted multiple types of products for loading
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
  • Preserved safe work environment by maintaining clean workstations and pallet area
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety
  • Examined packages and goods for damage and notified vendors of replacement needs
  • Recognized defective material and reported issues to management
  • Packed boxes and stock using organizational guidelines
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries
  • Used scanners to track parcel information, condition or receipt
  • Tagged and wrote identifying information on containers, boxes and cargo
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines
  • Protected items by wrapping in cling film, padded moving blankets and tape
  • Used digital database to keep records of units and stock moved as assign by supervisor
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation as assigned by supervisor
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation
  • Collaborated with other movers when loading large equipment to prevent potential accidents

Cashier

Food Lion
08.1992 - 09.1993
  • Operated cash register to receive payment by cash, check and credit card
  • Accepted cash and credit card payments, issued receipts and provided change
  • Answered customer questions and provided store information
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Helped customers find specific products, answered questions
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Worked closely with front-end staff to assist customers
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks
  • Scanned merchandise using point-of-sale system for accurate purchase totals
  • Directed trash removal and sanitation procedures to keep aisles and register area organized
  • Verified customer age requirement for alcohol or tobacco purchases

Cashier

Long John Silver's
07.1986 - 09.1991
  • Assist with opening store (food prep, setting customer tables, counting cash drawer)
  • Receiving patients orders, preparing order for dine-in or carry-out
  • Collected payments and provided accurate change
  • Close store following assigned duties
  • Clean assigned areas for next customer(s)
  • Operated cash register to receive payment by cash, check and credit card
  • Accepted cash and credit card payments, issued receipts and provided change
  • Answered customer questions and provided store information
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Worked closely with team leader to assist customers
  • Learned roles of other areas to provide coverage and keep store operational
  • Directed trash removal and sanitation procedures to keep aisles and register area organized
  • Used suggestive selling techniques to promote add-on sales
  • Tracked company inventories, moved excess stock and arranged food products to improve sales

Education

Diploma - Degree in Business

Southern Regional Technical College
Tifton, GA
06.2017

Some College (No Degree) - Business Administration

Abraham Baldwin Agricultural College
Tifton, GA
01.1995

High School Diploma -

Tift County High School
Tifton, GA
06.1990

Skills

  • Multitasking and Organization skills
  • Problem-Solving
  • Financial Procedures Adherence
  • Knowledge of Community Services and Programs
  • Resolving Problems
  • Providing Information and Resources
  • Patient Education
  • Customer Service
  • Gathering Information from Patients
  • Verbal and Written Communication
  • Insurance Company Knowledgeable
  • Building Rapport and Credibility
  • Patient Confidentiality and Data Security
  • Communicating to Patients and Families
  • Quality Standards and Protocols
  • Registration and Scheduling
  • Explaining Policy and Procedures
  • Microsoft Office
  • Database Search and Data Entry Skills
  • Caring and Empathetic
  • Friendly and Outgoing
  • Payment Processing
  • Calm Under Pressure
  • Relationship Building
  • Phone and Email Etiquette
  • Documenting and Recording Information
  • Flexible Schedule
  • Helpful and Service-Oriented
  • Process Improvement

Timeline

Sewer Operator

Hire Dynamics
09.2024 - Current

Front Desk Receptionist II

South Georgia Medical Center
08.2023 - 08.2024

Patient Access Representative

Tift Regional Medical Center
03.2013 - 06.2023

Patient Access Representative

Tift Regional Medical Center
12.1999 - 06.2013

Warehouse Worker

Burlen Corporation
10.1995 - 12.1999

Cashier

Food Lion
08.1992 - 09.1993

Cashier

Long John Silver's
07.1986 - 09.1991

Diploma - Degree in Business

Southern Regional Technical College

Some College (No Degree) - Business Administration

Abraham Baldwin Agricultural College

High School Diploma -

Tift County High School

Similar Profiles

CREATE PROFILE
Vickie Blake