Vickie Bosworth
West Jordan,UT
Summary
Hardworking Customer Service Representative with over 15 years of experience. I am self trained in time management and multitasking. I am committed to maintaining professional relationships with clients in order to increase profitability and drive business results. Skilled in call center atmosphere, taking and making calls. High call volume and the intensity is exciting to me, not something that scares me. I am also driven. I do not see a " down time " I see an opportunity to get other things done. I am excited for each day and each new learning opportunity that arises.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Apria Healthcare
11.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Streamlined Record Retrieval
04.2019 - 10.2019
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Made calls to obtain medical records for legal purposes
- Kept in close contact with our clients to make sure they were happy and to answer any questions they may have or to address any concerns
Customer Service Representative
Towers Watson
09.2016 - 01.2017
- I responded to calls from elderly customers needing help with their medical benefits, helping them understand different options they had with Medicare
Call Center Manager
MediConnect Global Inc.
11.2001 - 03.2010
- Established and oversaw performance targets for call center associates
- Created clear and effective policies governing all aspects of employee work and interaction with customers
- Developed quality employees within call center to take over leadership positions
- Determined quality assurance benchmarks and set standards for improvement
- I helped implement procedures that were time effective and made for good client relationships
- I worked on getting medical records for both legal and health purposes
- I kept a high standard for myself and helped my team leads learn to manage and control any type of call center situation.
Customer Service Representative
Ebay Inc
07.2008 - 01.2009
- I received calls from Ebay buyers and sellers needing help with their accounts
- I helped customers handle disputes
Education
High School Diploma -
Anchor Christian Academy
Sandy, UTSkills
- First contact resolution
- High attention to detail
- Data entry
- Excellent recordkeeping skills
- Professional telephone demeanor
- Account management
- Quick learner
Timeline
Customer Service Representative
Apria Healthcare
11.2022 - 11.2023
Customer Service Representative
Streamlined Record Retrieval
04.2019 - 10.2019
Customer Service Representative
Towers Watson
09.2016 - 01.2017
Customer Service Representative
Ebay Inc
07.2008 - 01.2009
Call Center Manager
MediConnect Global Inc.
11.2001 - 03.2010
High School Diploma -
Anchor Christian Academy
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