Victoria Calder
Woodsfield,Ohio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Member Service Representative
Ohio Valley Community Federal Credit Union
Woodsfield, OH
01.2015 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Maintained filing system and organized customer documents for easy retrieval of information.
Assistant Store Manager
Red Head
Woodsfield, OH
01.2009 - 03.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
High School Diploma -
Monroe Central High School
Woodsfield, OH05.2008
Skills
- Issue Resolution
- Customer Service
- Account Management
- Database Management
- Problem Solving
- Excellent Communication
- Decision Making
- Relationship Building
Timeline
Member Service Representative
Ohio Valley Community Federal Credit Union
01.2015 - Current
Assistant Store Manager
Red Head
01.2009 - 03.2014
High School Diploma -
Monroe Central High School