Alicia Vazquez

Relief Manager

All Storage

Las Vegas, NV

01.2022 - Current

Identified opportunities for improvement in existing systems and processes.
Complete thorough opening and closing functions to maintain operational standards each day.
Resolve customer inquiries and complaints requiring management-level escalation.
Maintain accurate records of inventory, actively sell space, and rent trucks.
Ensure compliance with company policies and procedures regarding safety.
Perform daily inspections of the facility to identify any potential safety concerns, or operational problems.
Adhere to company policies and procedures to maintain compliance.
Ensure all walk-ins are greeted promptly, friendly, and professionally. Calls are answered promptly and professionally.
Uphold the company's high standards for business by leading by example, and adhere to corporate policies.
Organize, store, and maintain high standards for the cleanliness of the parking lot, storage units, and office.
Responded quickly and effectively to customer complaints and inquiries.
Remain calm and professional in stressful circumstances, and effectively diffuse tense situations.
Accurately manage and balance cash, and other forms of payments, to accounting software.
Process and maintain accurate daily bank deposits.
Daily lock checks to detect improper locks and vacancies.
Monitor and maintain security systems to ensure the safety of the company and customers' property.
Maintain accurate records of each customer's rental contracts, and all other documents.
Punctually reports to work to maintain company hours.
Bilingual in English and Spanish to better communicate and provide excellent customer service to our diverse clientele.