Vickie Crunkleton
North Little Rock,AR
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Waffle House
Bridgeton, Missouri
11 2008 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Certificate - General Studies
University Of Arkansas Pulaski Technical College
North Little Rock, AR05.2011
Associate's Of applied Sciences In Business Manage - Business Management
Pulaski Technical College
North Little Rock, Arkansas5 . 2011
Skills
- Recruiting and interviewing
- Employee performance evaluations
- Training
- Strategic planning
- Sales growth
- Staff Management
- Employee scheduling
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Team building
Timeline
Associate's Of applied Sciences In Business Manage - Business Management
Pulaski Technical College
Assistant Manager
Waffle House
11 2008 - Current
Certificate - General Studies
University Of Arkansas Pulaski Technical College