Vickie Dixon

Adhere to billing guidelines and policies .Knowledge of insurance rule and guidelines including Medicare Medicaid and Workmans Comp along with all commercial insurances. Review analyze O&P claims in billing system and take necessary. steps to advance the claim to the next level . Identify the root cause of rejections and denials and escalate to appropriate team to take action. Identify the responsible payer accurately and bill/appeal claims. Perform timely followups with payer and ensure required information is gathered and documented. Communicate with insurance personnel to resolve the claim in a timely manner.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.

• Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
• Maintained high volume of calls and met demands of busy and productive group.

• Maintained clean, safe, and well-organized patient environment.
• Provided emotional support and companionship to patients, promoting overall wellbeing.
• Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
• Maintained a safe and clean environment, reducing the risk of infection or injury.

• Researched accounts and completed due diligence to resolve collection problems.
• Reviewed, researched, and corrected discrepancies and customer concerns.
• Oversaw daily posting of payments to customer accounts.
• Improved overall collections efficiency by implementing strategic collection plans and processes.