Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vickie Duren

Orange Park

Summary

Dynamic Server Manager at Golden Corral Buffet with a proven track record in team training and guest service. Enhanced customer satisfaction through effective conflict resolution and proactive maintenance, achieving significant improvements in service efficiency. Strong leadership and a calm demeanor fostered a culture of excellence, ensuring compliance with food safety standards and boosting customer retention.

Overview

31
31
years of professional experience

Work History

Server Manager

Golden Corral Buffet
05.1997 - Current
  • Trained servers on how to build rapport with guests.
  • Welcomed and greeted guests before they were seated
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Completed daily procedure checklist and communicated changes to servers.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Enforced compliance with uniform and personal presentation standards.
  • Responsible for server schedules and floor plans
  • Set up fundraisers and sponsorships for our restaurant
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Childcare Teacher

Little Tots Daycare
09.1994 - 10.1995
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Increased student participation by implementing creative and interactive learning activities.
  • Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.

Education

High School Diploma -

Orange Park High
Orange Park, FL

No Degree - Developmentally Appropriate Practice For Infants

Florida Community College At Jacksonville
Jacksonville, FL

Skills

  • Team Training
  • Casual dining services
  • Server configuration
  • Server scheduling
  • Cleaning and sanitation
  • Guest service
  • Food safety
  • Strong leadership
  • Server training
  • Team leadership
  • Reliable and responsible
  • Calm and pleasant demeanor
  • Customer retention
  • Health code compliance

Timeline

Server Manager

Golden Corral Buffet
05.1997 - Current

Childcare Teacher

Little Tots Daycare
09.1994 - 10.1995

High School Diploma -

Orange Park High

No Degree - Developmentally Appropriate Practice For Infants

Florida Community College At Jacksonville

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