Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vickie Eller

Salisbury,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walgreens
04.2015 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Teller

Chase Bank
04.1996 - 04.2010
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Education

High School Diploma -

North Rowan High School
Spencer NC 28159
06.1969

Skills

  • Retail Sales Customer Service
  • Customer Relations
  • Stocking and Replenishing
  • Staff Training

Certification

AIB Certification

Timeline

Customer Service Representative

Walgreens
04.2015 - Current

Teller

Chase Bank
04.1996 - 04.2010

High School Diploma -

North Rowan High School

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Vickie Eller