Summary
Overview
Work History
Education
Skills
Certification
Guest service awards
Timeline
Manager

VIckie Everett

Parma Heights,OH

Summary

Accomplished Manager with a proven track record at Joe's Kwik Mart, enhancing customer satisfaction and boosting company morale through effective leadership and relationship building. Expert in staff development and budget control, I improved customer satisfaction scores by overhauling service protocols. Skilled in fostering high-performing teams and driving significant profit increases.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Manager

Joe's Kwik Mart
01.2011 - 01.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Field Hr Manager

Riser Foods
02.1998 - 01.2011
  • Developed strong relationships with employees, promoting open communication channels for improved workplace morale.
  • Implemented succession planning strategies to ensure seamless transitions during leadership changes or promotions within the company.
  • Coordinated onboarding processes for new hires, ensuring smooth integration into the organization.
  • Negotiated competitive benefit packages with vendors, ensuring cost-effective offerings to attract top talent.
  • Oversaw payroll administration, ensuring timely salary disbursement and adherence to tax regulations.
  • Managed employee recognition programs that acknowledged outstanding contributions and fostered a high-performance work culture.
  • Worked closely with senior leadership to align HR initiatives with overall business strategy and objectives.
  • Reduced turnover rates by addressing employee concerns and creating a positive work environment.
  • Conducted exit interviews and analyzed feedback to identify areas of improvement in employee retention efforts.
  • Collaborated with department managers to accurately assess staffing needs and develop workforce plans.
  • Spearheaded diversity initiatives to create an inclusive workplace environment that valued different perspectives and backgrounds.

Manager

Robarsik Burger King
04.1986 - 02.1999
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

GED -

Elyria High
Broad Street

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Performance evaluations
  • Budget control
  • Employee development
  • Good judgment
  • Professional and courteous

Certification

  • ServSafe Food Handler's Certification
  • First Aid Certification

Guest service awards

Outstanding guest service

Timeline

Manager

Joe's Kwik Mart
01.2011 - 01.2025

Field Hr Manager

Riser Foods
02.1998 - 01.2011

Manager

Robarsik Burger King
04.1986 - 02.1999

GED -

Elyria High

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VIckie Everett