Vickie Ford
Sterling Heights,MI
Summary
Experienced customer service professional with strengths in drive-thru service, order accuracy, and reliable teamwork. Known for fast, friendly support, clear communication, and positive guest experiences.
Overview
41
41
years of professional experience
Work History
Crew Member
Datta Corporation dbs Mcdonald's
Troy, MI
07.2026 - 08.2026
- Managed drive-thru orders with speed and accurate communication.
- Served food promptly, contributing to positive guest experiences.
- Greeted guests with friendly service, enhancing customer satisfaction at Datta Corporation's Sterling Heights location.
- Assisted team members during busy shifts by providing extra help and communication.
Office Manager
J & M Collision, Inc
Troy, MI
01.1986 - 08.2020
- Coordinated with insurance companies to ensure timely payment for services rendered.
- Recorded accounts payable and processed vendor invoices in accounting systems.
- Tracked accounts receivable and applied customer payments to ledger accounts.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Generated invoices for clients and tracked payments received from customers.
- Worked closely with customers throughout the repair process, from answering incoming calls and greeting customers through vehicle pick-up and billing.
Education
Associate of Applied Science - Business Administration
Oakland Community College
Bloomfield Hills, MI06-2009
Skills
- Drive-thru service
- Order accuracy
- Food safety
- Customer service
Timeline
Crew Member
Datta Corporation dbs Mcdonald's
07.2026 - 08.2026
Office Manager
J & M Collision, Inc
01.1986 - 08.2020
Associate of Applied Science - Business Administration
Oakland Community College