Vickie Fowler Guillory

• Established a small family-based organization for compassionate in-home elder care.
• Interviewed 25, qualified10 caregivers, providing extensive training to deliver concerned, detail oriented, professional, patient, elder care and attention to small family clientele.
• Developed online employee scheduling to ensure coverage and continuity of care.
• Handled financial management, payroll
• Delivered exceptional service by addressing client concerns promptly and effectively resolving issues.
• Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
• Founded performance-and merit-based evaluation system to assess staff performance.

Established and operated a successful nonprofit organization for the rescue and adoption of over 150 dogs across the United States as well as a central Louisiana grooming and boarding business.

• Developed a client base of more than 60 clients in the first three months of operation which bore witness to the good reputation of the business, its provision of quality services, maintenance of high ethical standards, and ongoing exceptional customer service
• Addressed and resolved employee and client issues promptly and effectively
• Handled all finances for the corporation, including planning, cash flow projections, maintaining books and filing necessary business reports
• Negotiated favorable contracts with suppliers, reducing costs of operation while maintaining product and service quality
• Built, trained and incentivized a cohesive team of employees and volunteers by recruiting top talent and fostering a supportive work environment

• At the height of my career, managed a caseload of 360 cases annually
• Counseled clients on issues of concern and conflict in their lives, developed legal strategy, researched and applied relevant laws, prepared pleadings, maintained calendars and attended hearings involving extensive litigation while enjoying a 90/10% success rate over the entirety of my career
• Maintained a high level of professional ethics and integrity while handling sensitive client information and documentation, ensuring confidentiality and trustworthiness and continuing open communication and transparency in all interactions
• Handled all matters of case management from intake of initial complaint and counseling of client to mediation, settlement negotiation and/or litigation utilizing a variety of skilled tactics
• Managed complex caseloads by prioritizing tasks to ensure efficiency and organization
• Counseled, provided legal representation for and rewrote policy to protect the rights of individuals diagnosed with mental health conditions
• Assisted with efforts to lobby for legislative changes to improve the quality of life for those with mental illness and aid in preserving their rights