Vickie Fox

Work History

Case Manager

Advocate Home Health And Private Duty

Williamsport, PA

04.2023 - 06.2023

Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
Recruited, interviewed and hired volunteers and staff.
Maintained logs and electronic client records following department and agency policies for effective monitoring.

Home Health Aide

William Newcomer

Williamsport, PA

04.2023 - 06.2023

Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Assisted clients with bathing, dressing and incontinence care.
Helped client with medication self-administration.
Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
Planned optimal meals based on established nutritional plans.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Guest Service Representative

Hampton Inn Suites

Williamsport, PA

05.2022 - 10.2022

Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Welcomed large volume of guests and improved overall customer service.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Arranged special accommodations for guests to enhance visitor experiences.
Documented guest suggestions and complaints to facilitate process improvements with leadership.
Facilitated successful front desk operations for high-volume hotel.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Input customer data into reservation systems and updated to reflect room changes.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.

Data Entry Processor

Insight Global

Washington DC, DC

03.2021 - 12.2021

Completed accurate and efficient data entry and database updates to support business operations.
Reviewed incoming forms and records to validate and verify reported data, assisting in quality assurance procedures by calling attention to improper reporting and suggesting improvements.
Processed confidential tax form information with care and precision.
Reviewed database entries to verify regulatory compliance.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Reviewed and updated account information in company computer system.

Home Health Care Aide

CareGivers America

Williamsport, PA

02.2021 - 05.2021

Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Managed patient transportation and appointment scheduling.

Guest Service Representative

Hampton Inn By Hilton

Williamsport, PA

09.2019 - 02.2020

Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Greeted and assisted guests with variety of inquiries, promoting service standards.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Handled payment processing and provided customers with receipts and proper bills and change.
Greeted walk-in and phone guests, determining interests and needs.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Invited guests to join loyalty programs and special promotions to stay connected.
Maintained knowledge of local activities and events to educate guests on options.
Organized and cleaned lobby and reception areas, fostering strong visual presentation.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Customer Service Representative

American Customer Care

Williamsport, PA

01.2016 - 05.2019

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Set up and activated customer accounts.
Educated customers on special pricing opportunities and company offerings.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Upheld quality control policies and procedures to increase customer satisfaction.

Telephone Survey Agent

American Customer Care

Montoursville, PA

01.2015 - 01.2016

Used computers or specified forms to compile, record results or data from survey.
Contacted consumers from prepared list to conduct interviews to obtain information.
Worked successfully with diverse group of coworkers to accomplish goals.
Asked questions in accordance with instructions to obtain person's name, address and age.

Summary

Overview

Work History

Case Manager

Home Health Aide

Guest Service Representative

Data Entry Processor

Home Health Care Aide

Guest Service Representative

Customer Service Representative

Telephone Survey Agent

Skills

Timeline

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