Summary
Overview
Work History
Skills
Certification
Additional Information
Timeline
Generic

Vickie Freeman

Covington GA,GA

Summary

Dedicated Operations Manager/ Assistant Property Manager customer service oriented-team player. Welcome and creates successful resident retention programs. Knowledgeable in conventional, tax credit, and affordable housing communities. Successful career history comprising more than 10 years. Effective Assistant Property Manager/ Manager of operations offering excellent skills in telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Dominium Management / Arbor Lake Apartmenents
04.2022 - Current
  • Work diligently to reduced delinquency rates by posting notices and following up with delinquent accounts daily, also assisted with applying for assistance for qualified tenants
  • Organize all payments received and post using Checkscanner/Yardi
  • Generate aged receivables report and update notes on delinquent accounts, send late notices on the 6th of each month, promote payment plans and apply for assistance for tenants through county website
  • Conducted Annual property inspections to identify potential issues and ensure compliance with safety regulations.
  • Responsible for rectifying resident complaints and community concerns
  • Tour prospects, process lease applications, qualify applicants, prepare move in files, execute leases and perform move in orientations
  • Review and process annual tax credit recertification in Yardi, and send letters to residents 60-120 days before lease expiration
  • Conduct weekly inspections of property and walk vacant apartment homes
  • Post policies and rules in common areas for tenant review
  • Complete final move-out walk-throughs with tenants to identify required repairs

Leasing Agent/Assistant Property Manager

Dominium Management / Arbor Lake Apartments
04.2022 - Current
  • Performed site tours, maintained prospect traffic, leasing data, and assist with other computer data entry
  • Completed weekly leasing and maintenance reports and assisted with monthly closing as required
  • Prepared all lease-related paperwork in a timely and accurate manner
  • Accountable for making appointments with residents to renew annual tax-credit re-certifications and upload to compliance for approval
  • Performed property inspections and worked with maintenance team on work order completion and turnover on vacant homes
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
  • Collected rent and posted in Yardi, managed all delinquency correspondence and phone calls, and assisted in the eviction process

Manager of Operations

Prominence Brokerage Firm LLC
11.2019 - 11.2022
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Realtor Associate

Better Homes And Garden Real Estate - Metrobrokers
04.2013 - 04.2019
  • Negotiated, facilitated, and managed real estate transactions.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Advised clients on property staging techniques to enhance curb appeal and attract potential buyers quickly.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Showcased properties effectively using high-quality photos, virtual tours, engaging descriptions tailored to the target audience.

Skills

  • Leasing
  • Resident retention
  • Budget preparation
  • Payment collection and posting
  • Maintenance oversight
  • Tax credit
  • Customer Relations
  • Schedule Coordination
  • Multitasking and Prioritization
  • Microsoft Office
  • Sales and Marketing
  • Leasinig
  • Local and State Laws
  • Fair Housing Regulations
  • Professionalism
  • Performance Evaluations

Certification

  • [ Real Estate Broker ] License - 08/2018 to current
  • Sales Person License, GA. Multiple Listing Real Estate School - 04/2013- Current

Additional Information

Reference Due upon request

Timeline

Assistant Property Manager

Dominium Management / Arbor Lake Apartmenents
04.2022 - Current

Leasing Agent/Assistant Property Manager

Dominium Management / Arbor Lake Apartments
04.2022 - Current

Manager of Operations

Prominence Brokerage Firm LLC
11.2019 - 11.2022

Realtor Associate

Better Homes And Garden Real Estate - Metrobrokers
04.2013 - 04.2019

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Vickie Freeman