Hi, I’m
Vickie Frick
Zanesville,OH
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, and employees
Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of areas of retail
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
years of professional experience
Work History
Zanesville Welfare Organization & Goowill Ind,,Inc
Administrator of Business Operations and Supports
08.1999 - Current
Job overview
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with systems managers and store manager
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
- Handled problematic customers and trained and assist ed lower-level employees on how to manage problematic customers
- Trained managers and assisted them on how to manage difficult employees
- Ten years experience as the COO assistant learning how to run the retail operations
- I have opened several store while being in my current position, ordered the supplies for the new stores as well as processed the items for the new store
- I started at Goodwill as a Manger in 1999 then I was moved to System's manger and then to my current position in 2012
- I have trained many associates in all positions of the store
- When I see a problem I like to handle it right away
- I track daily and monthly numbers comparing the numbers against the previous ones to see which stores need help and then address issues
- I work with and train lower level associates in all areas
Education
Ohio University Zanesville, OH
Bachelor of Arts from Elementary Education
09.1973
Skills
- Management Training
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Administrative Management
- Advertising Initiatives
- Sales Tracking
- Organizational Leadership
- Staff Evaluations
- Price Structuring
- Business Management and Development
Timeline
Administrator of Business Operations and Supports
Zanesville Welfare Organization & Goowill Ind,,Inc
08.1999 - Current
Ohio University
Bachelor of Arts from Elementary Education
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