Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Vickie Frost

New Burnside,IL

Summary

Friendly Medical Office Assistant with over 10 years of experience and strong office management skills. Proficient in Microsoft Office and epic programs. Exceptional problem-solving and organizational skills. Talented at multi-tasking without compromising quality.

Energetic medical office assistantt offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.

Meticulous Medical Office Assistant with over years of hands-on experience. Keeps office running smoothly by handling appointment setting, using medical software applications and performing clerical duties. Caring, compassionate and always professional.

Overview

38
38
years of professional experience

Work History

Medical Office Assistant

SOUTHERN ILLINOIS HEALTHCARE
Carbondale, IL
07.2007 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
  • Organized patient files and streamlined operations to improve efficiency.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Housekeeper

Private Party
Herrin, IL
09.2021 - 09.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.

Patient Sitter

SOUTHERN ILLINOIS HEALTHCARE
HERRIN, IL
05.2012 - 03.2022
  • Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
  • Maintained patient's home environment to keep safe, clean and familiar.
  • Engaged patient in appropriate stimulation activities and physical activity.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Supervised daily activities and provided assistance to staff.
  • Worked to alleviate isolation and loss of personal freedom in patients resulting from deteriorating physical and mental health.
  • Pursued new techniques and trends for working with dementia patients to provide mental stimulation.
  • Diplomatically slipped into care situations without further straining family dynamics, working to quell disagreements and advocating for patient.
  • Took initiative to investigate anomalies in behavior or physical condition and advocated for further evaluation by skilled professionals.
  • Disinfected tools, equipment and surfaces between patients.

COVID-19 Screener

SOUTHERN ILLINOIS HEALTHCARE
New Burnside, IL
03.2020 - 02.2022
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Oversaw in-person and curbside patient registration and processing.
  • Donned and removed personal protective equipment (PPE) per company protocols.
  • Protected individual confidentiality as prescribed by local, state and federal mandates.
  • Disinfected tools, equipment and surfaces between patients.
  • Completed necessary reports and documentation on time and to specifications.
  • Provided family members with general health education and tips for patient care.

Caregiver

PRIVATE PARTY
MARION, IL
05.2021 - 08.2021
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Data Entry

Blue Cross And Blue Shield
Marion, IL
09.1997 - 07.2007
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Added documents to file records and created new records to support filing needs.
  • Accurately handled data entry for [Number] clients into company-based software.

Education

Clerk Typist Certificate - Secretarial , Receptionists

Southeastern Illinois Collge
Harrisburg,il
05.1981

High School Diploma -

Vienna High School
Vienna, Il
05.1980

Skills

  • Critical Thinking
  • Taking Client Histories
  • Invoice Preparation
  • Preparing Treatment Rooms
  • Medical Recordkeeping
  • Verbal and Written Communication
  • Appointment Scheduling
  • Advising Patents
  • Detail-Oriented
  • Epic Systems
  • Time Management
  • Cleaning and Sterilizing
  • Relationship Building
  • Mail Distribution
  • Collaboration and Teamwork
  • Insurance Forms
  • Calendar and Appointment Management
  • Patient Billing
  • HIPAA Compliance
  • Data Entry
  • Office Management
  • Claim Forms
  • Office Coordination
  • Data Management
  • CPT Coding
  • Medical Coding

Additional Information

I HAVE A FULL TIME JOB AT THE BREAST CENTER OF CARBONDALE, IL.. I AM LOOKING FOR PART TIME WORK AFTER HOURS AND SATURDAYS ONLY..


I AM VERY FRIENDLY, VERY HELPFUL, VERY GOOD INTERACTING WITH PATIENTS. I AM A PEOPLE PERSON. I NEVER MEET A STRANGER.

I AM ALSO PROFESSIONAL AND COURTEOUS AND RESPECTFUL TO MY PATIENTS AND MY CO-WORKERS


I HAVE NUMEROUS REFERENCES: JACKIE AUSTIN-MY SUPERVISOR AT THE BREAST CENTER


Timeline

Housekeeper

Private Party
09.2021 - 09.2022

Caregiver

PRIVATE PARTY
05.2021 - 08.2021

COVID-19 Screener

SOUTHERN ILLINOIS HEALTHCARE
03.2020 - 02.2022

Patient Sitter

SOUTHERN ILLINOIS HEALTHCARE
05.2012 - 03.2022

Medical Office Assistant

SOUTHERN ILLINOIS HEALTHCARE
07.2007 - Current

Data Entry

Blue Cross And Blue Shield
09.1997 - 07.2007

Clerk Typist Certificate - Secretarial , Receptionists

Southeastern Illinois Collge

High School Diploma -

Vienna High School

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Vickie Frost