Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

VIckie Gallegos

Chino Hills,CA

Summary

Proven in enhancing patient care at Mansour Chiropractic, I excel in medical billing and patient relations, ensuring optimal office efficiency. Skilled in multitasking and self-motivation, I adeptly manage medical records and support patient education, significantly improving clinic operations and patient satisfaction without exceeding a 55-word limit.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Chiropractic Assistant

Mansour Chiropractic
05.2023 - Current
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Scheduled patient appointments for busy chiropractic practice.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Loader

United Parcel Services ( UPS )
10.2021 - Current
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Six Sided Check
  • 7 Packages Load per minute
  • IATA Certified


Medical Assistant Manager

Ontario Interventional Center
05.2019 - 01.2022
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
  • Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Followed up with patients to reschedule missed appointments.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.

Medical Assistant

Dr. Colomer
05.2016 - 08.2018
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Posted payments to accounts and maintained records.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.

Cashier

Circle K Corp
10.2014 - 03.2016
  • Scheduled and monitored regular vendor deliveries for fuel and store inventory.
  • Reported shoplifting, theft and drive-offs to law enforcement.
  • Confirmed stock levels and expiration dates of merchandise.
  • Processed various forms of payment for gas, merchandise and lottery tickets.
  • Prevented and reported loitering and illegal activities taking place on company property.
  • Provided exemplary customer service by addressing patron complaints and providing accurate information.
  • Accurately completed charge logs and batched credit card reports at day end.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Arrived on time and dressed professionally in clean company uniform.
  • Completed accurate cash-in and cash-out procedures of computerized cash register.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.

Medical Assistant

Tahseen Shareef
06.2012 - 05.2014
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Oriented and trained new staff on proper procedures and policies.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Medical Assistant

Hage Jean-Claude MD
02.2009 - 08.2010
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Prepared lab specimens for diagnostic evaluation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient spirometry.
  • Completed EKGs and other tests based on patient presentation in office.

Medical Assistant

U.S Health Works
06.2007 - 11.2007
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Medical Assistant

Hope Chiropractic Group
06.2006 - 09.2007
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

High School Diploma -

Don Antonio Lugo High School
Chino, CA
06.2005

Skills

  • Massage therapies
  • Medical Billing
  • Insurance Verification
  • Patient Education
  • Patient Relations
  • Insurance Billing
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Records Management
  • Patient support
  • Examination Preparation
  • Electronic Charting
  • Supply Management
  • Vital Signs Documentation
  • Medical Procedures
  • Reliability
  • Operating EKG Equipment
  • Vital Sign Monitoring
  • Multitasking
  • Specimen Collection
  • Self Motivation

Certification

  • CMA - Certified Medical Assistant

Languages

Spanish
Full Professional

Timeline

Chiropractic Assistant

Mansour Chiropractic
05.2023 - Current

Loader

United Parcel Services ( UPS )
10.2021 - Current

Medical Assistant Manager

Ontario Interventional Center
05.2019 - 01.2022

Medical Assistant

Dr. Colomer
05.2016 - 08.2018

Cashier

Circle K Corp
10.2014 - 03.2016

Medical Assistant

Tahseen Shareef
06.2012 - 05.2014

Medical Assistant

Hage Jean-Claude MD
02.2009 - 08.2010

Medical Assistant

U.S Health Works
06.2007 - 11.2007

Medical Assistant

Hope Chiropractic Group
06.2006 - 09.2007

High School Diploma -

Don Antonio Lugo High School

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VIckie Gallegos