Vickie Guillory

• Collaborated with staff during period of departmental transitioning to uncover issues, identify applicable solutions, set clear objectives, provide direction and re-education, proactively address potential challenges and improve overall morale of the office
• Designed and presented innovative, customized training programs to enhance staff knowledge and skills in key areas of responsibility
• Monitored program performance to identify areas for improvement
• Maintained and updated service related documents to comply with state regulations
• Established program policies and procedures to comply with regulatory mandates
• Enhanced program efficiency by streamlining processes and implementing innovative solutions
• Fostered a culture of innovation and continuous improvement, encouraging team feedback and ideas
• Oversaw staff schedules and assignments to handle programming demands
• Identified risks and developed mitigation plans.

• Managed and archived quality documentation of services provided participants and participated in a quality audit of that documentation by the State Department of Health and Hospitals. No deficiencies identified
• Counseled with and evaluated participants’, their tutors or parents’, staff’s, and associated care giving agencies’ various complaints with services as well as their interpersonal challenges to remedy those problems effectively and efficiently by spearheading beneficial and agreeable solutions while continuing to work diligently to help participants achieve identified goals
• Received crisis training for suicide prevention and utilized those skills effectively with a participant and staff member facing devastating life circumstances
• Participated in regularly scheduled team meetings to evaluate the progress of participants in achieving goals delineated in detailed Plans of Care, identifying new goals, revising Plans to address additional concerns and goals, and followed up on assistance from staff in helping participants attain those goals as well as on individual improvements or challenges requiring further modifications
• Promoted a proactive approach to risk management within the organization, offering professional legal advice when consulted to mitigate potential concerns before they escalated into larger issues
• Followed quality standards and procedures to minimize errors and maximize efficiency

• Established a successful business
• Developed a client base that quickly grew the business size and bore witness to its good reputation and high ethical standards through delivery of exceptional customer service
• Addressed client concerns promptly and effectively resolved issues
• Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability
• Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality
• Built and maintained a strong, cohesive team by recruiting top talent and fostering a supportive work environment

Counseled clients on issues creating conflict and concern in their lives to develop legal strategy to bring about a beneficial resolution.

Maintained a high level of professional ethics and integrity while handling sensitive client information and documentation, ensuring confidentiality and trustworthiness and continuing open communication and transparency in all interactions.

Handled all matters of case management from intake of initial complaint and counseling of client to meditation, settlement negotiation and/or litigation utilizing a variety of skilled tactics.

Managed complex caseloads by prioritizing tasks to ensure efficiency and organization. Counseled, provided legal representation for and rewrote policy to protect the rights of individuals diagnosed with mental health conditions. Assisted with efforts to lobby for legislative changes to improve the quality of life for those with mental illness and aid in preserving their rights.