Vickie Harris
Bethlehem,GA
Summary
30 + years of customer services skills. Dedicated, qualified professional that will meet the growing needs of your company. Proficient in Microsoft Office, including Word, Outlook and PowerPoint, Experienced in SAP software program.
Overview
28
28
years of professional experience
Work History
Cashroom, Cashier Team Member
Target
07.2022 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Monitored and verified merchandise for proper prices and labels.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Case Investigator - COVID - 19 Response Team
Georgia Department of Public Health
08.2020 - Current
- Ability to exhibit a professional, cheerful outlook and work ethic
- Excellent people skills to interact professionally with culturally diverse individuals during a time of crisis and distress
- Ability to show empathy to stressed individuals
- Excellent organizational and communication skills
- Ability to speak, read, and write English
- Critical thinking and sound judgement
- Ability to manage confidential information with discretion and professionalism
- Proficiency with computers and Microsoft office 365 applications
- Completion of coursework in Epidemiology
Customer Service Representative
Cambridge-Lee Industries
07.2017 - 05.2020
- Effective communication skills via phone, email, and fax
- Answered phones, responded to customers, vendors, branch offices, & salespeople's questions & requests.
- Sent order confirmations, invoices, metal certificates & other documents to customers via fax, or email, or any other system required for correspondence.
- Entered customer orders into SAP program system including credits, debits, and return authorization.
- Resolved shipment discrepancies (shortage, overage & damaged material).
- Facilitated credit release for orders
- Communicated with 6 warehouses on shipments (delivery dates, special instructions, etc.)
- Coordinated sales with documentation for 5 (3rd Party) warehouses, vendors & operations.
Logistics Flow Team Member & Cashier
Target Retail Store
08.2014 - 06.2017
- Unloading, moving & stocking freight.
- Responsible for handling cash registers & providing customer service.
- Greeted guests, collected payments, managed returns & refunds.
- Answer any questions or concerns from the guests & helped them find items.
Preschool Teacher
01.1998 - 01.2014
- Planned & implemented activities to teach & encourage young children to learn about their world around them & interact with each other.
- Took care of each child's needs.
- Communicated with parents about their child's day through verbal & written form when they picked up their child daily.
- Ensure development & safety of the children in accordance the laws of the State of GA by ensuring that equipment and facilities are clean, safe & well maintained.
Education
Bachelor's Degree - human services
01.2012
Skills
- Cash handling and management
- Customer Service
- Product promotion education to help customers utilize company’s products
Activities
- Cooking
- Family activities
- Crocheting
- Dog owner
- Church member
- Marching Band Mom
Timeline
Cashroom, Cashier Team Member - Target
07.2022 - Current
Case Investigator - COVID - 19 Response Team - Georgia Department of Public Health
08.2020 - Current
Customer Service Representative - Cambridge-Lee Industries
07.2017 - 05.2020
Logistics Flow Team Member & Cashier - Target Retail Store
08.2014 - 06.2017
Preschool Teacher -
01.1998 - 01.2014
Shorter University - Bachelor's Degree, human services