Vickie House
New Castle,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of post-secondary education
25
25
years of professional experience
Work History
Customer Service Representative
Pilot Catastrophe Llc
Mobile, Alabama
06.2014 - 12.2024
- Resolved customer inquiries and issues, ensuring timely and effective solutions.
- Assisted in processing and documenting insurance claims, facilitating smoother client experiences.
- Supported disaster recovery operations, aiding clients in navigating challenging circumstances.
- Managed classroom behavior and maintain a positive learning environment.
- Communicated effectively with students, parents, and school staff regarding classroom activities.
- Supported special education students by following individualized education plans (IEPs).
- Encouraged positive behavior among students through effective communication techniques.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
- Monitored student progress throughout the day.
- Provided individual instruction to special needs students.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Provided head teacher with comprehensive notes on student progress and classroom issues.
- Answered student questions about course concepts.
General Manager
Pilot Travel Centers
Weatherford, Texas
07.1999 - 07.2012
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff scheduling to optimize workforce productivity and coverage.
- Developed training programs to enhance employee skills and operational knowledge.
Education
Licensed Barber In Texas - Barber
Ft Worth Barber/Cosmitology College
Ft. Worth , TX 09.1979 - 09.1980
Walter P Chrysler High School
New Castle, INSome College (No Degree) - Buisness
Texas Christian University
Fort Worth, TXSkills
- Customer service techniques
- Customer relationship management
- Claims processing
- Insurance documentation
- Conflict resolution
- Disaster recovery support
- Classroom management
- Individualized education plans
Accomplishments
- Received awards for Great Customer Service
- Received awards for sales
- Recognized for being top producer
Timeline
Customer Service Representative
Pilot Catastrophe Llc
06.2014 - 12.2024
General Manager
Pilot Travel Centers
07.1999 - 07.2012
Licensed Barber In Texas - Barber
Ft Worth Barber/Cosmitology College
09.1979 - 09.1980
Walter P Chrysler High School
Some College (No Degree) - Buisness
Texas Christian University