Vickie Jackson
Somerset,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Lowes
04.2020 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Informed customers about special promotions and provided detailed information for various products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Pharmacy Technician
Kroger
03.2018 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
Interior Design
Modesto Junior College
Modesto, CAMedical Business Administration
Valley Commercial College
Modesto, CASkills
- MS Office Proficiency
- Preparation of Demonstrations
- Quality Assurance
- Account Management
- Manual and Automated Medication Dispensing
- Proper Labeling Procedures
- Team Collaboration
- Quality Assurance and Control
- Medicare and Medicaid Processes
- Patient Confidentiality
- Ordering and Stocking Medications
- Drug Storage Procedures
Timeline
Customer Service Associate
Lowes
04.2020 - 12.2021
Pharmacy Technician
Kroger
03.2018 - 07.2020
Interior Design
Modesto Junior College
Medical Business Administration
Valley Commercial College
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