Vickie Jacobs
Batavia,OH
Summary
Detail-oriented billing specialist with a strong work ethic and integrity. Experienced in managing billing processes, resolving discrepancies, and collaborating with teams to ensure accurate invoicing and timely collections.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Part Time Cashier
Hobby Lobby
Eastgate OH
10.2024 - Current
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service to enhance shopping experience.
- Maintained accurate cash drawers and balanced registers daily.
- Assisted in training new cashiers on operational procedures.
- Handled returns and exchanges while adhering to company policies.
- Resolved customer inquiries and complaints effectively and professionally.
Billing Specialist
Ensemble Health Partners
Cincinnati, OH
04.2020 - 03.2026
- Managed end-to-end billing processes, ensuring accurate invoicing and timely collections.
- Analyzed discrepancies in billing data, implementing corrective actions to enhance accuracy.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
Digital Print Operator
Ohio National Financial Services
Cincinnati, OH
02.2000 - 09.2018
- Operated digital printing equipment to produce high-quality financial materials.
- Maintained and calibrated printers to ensure optimal performance and accuracy.
- Collaborated with design teams to fulfill print specifications and project requirements.
- Implemented workflow improvements, reducing turnaround time for print jobs.
- Monitored print quality throughout production, identifying and resolving issues promptly.
- Managed inventory of printing supplies, ensuring adequate stock levels for uninterrupted operations.
- Developed standard operating procedures for digital printing processes, enhancing consistency and reliability.
Education
High School Diploma -
Goshen Local Schools
Goshen OH06-1985
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Money handling
- Reliability and punctuality
Certification
- CRCR Certified
Timeline
Part Time Cashier
Hobby Lobby
10.2024 - Current
Billing Specialist
Ensemble Health Partners
04.2020 - 03.2026
Digital Print Operator
Ohio National Financial Services
02.2000 - 09.2018
High School Diploma -
Goshen Local Schools