Summary
Overview
Work History
Skills
Certification
Timeline
Server

Vickie Johnson

Calera,AL

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Cracker Barrel. Proven ability to enhance guest engagement and satisfaction through personalized service and effective communication. Recognized for consistently exceeding sales targets and fostering a collaborative team environment. Proficient in cash handling and maintaining high hygiene standards.

Overview

1
1
Certification

Work History

Server

Cracker Barrell
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Streamlined order-taking process to minimize wait times for diners.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Cleaner

VJS Cleaning
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Streamlined order-taking process to minimize wait times for diners.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Certification

  • Area of certification
  • Name of Certification Issuing Organization Year Month

Timeline

Server

Cracker Barrell

Cleaner

VJS Cleaning

Similar Profiles

CREATE PROFILE
Vickie Johnson