Vickie Lane

Operator

Union Hall 450

09.2013 - 06.2022

Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Performed inspections and routine maintenance on equipment.
Provided on-the-job training to newly hired workers and team members.
Set up machines to start production cycles and controlled machine settings.

Parent Educator

Headstart/ Early Learning

06.2012 - 08.2013

Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
Engaged families in beneficial activities targeted at improving bonds and interactions.
Utilized knowledge of evidence-based programs to inform parents and assist in goal-setting.

Receptionist Administrator

Fain And Smathers Verterinary Clinic

01.2007 - 06.2012

Answered incoming calls, directing clients to individuals addressing specific needs.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Handled complaints and questions, and re-directed calls to other team members.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Acted as first point of contact and set appointments for prospective clients.
Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Promoted maintenance of professional and courteous customer interactions across reception personnel.
Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
Utilized [Software] to retrieve and deliver [Type] messages.
Fulfilled customer requests such as [Type] and [Type].
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Improved office operations by automating client correspondence, record tracking and data communications.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Monitored front areas so that questions could be promptly addressed.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Kept high average of performance evaluations.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Implemented project management techniques to overcome obstacles and increase team productivity.
Interceded between employees during arguments and diffused tense situations.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Trained team members on new hotel services and products to support promotional efforts.

Overview

Work History

Operator

Parent Educator

Receptionist Administrator

Education

High School Diploma -

Timeline

Operator

Parent Educator

Receptionist Administrator

High School Diploma -

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