Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Vickie Lyall

Stafford,VA
Vickie Lyall

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Wa Wa. Skilled in inventory management and customer service, I excel in creating efficient, organized retail environments. My ability to collaborate effectively with teams has consistently improved store performance, making me a reliable asset to any employer seeking tangible results.

Overview

14
years of professional experience
1
Certification

Work History

Wa Wa

Store Associate
07.2021 - 07.2021

Job overview

  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Increased sales and customer satisfaction through personalized servicing.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Minnieland Academey

Cook Am Supervisor
03.2007 - 06.2021

Job overview

  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
  • Achieved cost efficiency by implementing effective budgeting and resource allocation strategies in the kitchen.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Monitored food quality and presentation to maintain high standards.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Maintained store cleanliness and presentation standards, creating an inviting atmosphere for customers.
  • Streamlined opening procedures, reducing time spent on non-essential tasks.
  • Supported company initiatives such as promotions or events by facilitating preparation efforts prior to the start of the day.
  • Monitored inventory levels, maintaining optimal stock for smooth daily operations.
  • Improved customer satisfaction levels by promptly addressing concerns and providing professional service.
  • Implemented safety protocols in the workplace, reducing accidents or injuries among staff members.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Education

Melchers General Education Department

General Education Degree
03.2007

Skills

  • Customer Service
  • Customer Assistance
  • Cash Handling Accuracy
  • Attention to Detail Focus
  • Organization
  • Team Collaboration
  • Active listening techniques
  • Inventory Control
  • Store Cleanliness Maintenance
  • Time management mastery
  • Flexible Schedule Adaptability
  • Organizational Skills Development
  • Stock replenishment efficiency
  • Inventory management proficiency
  • Adherence to store policies
  • Reliable and Responsible
  • Honest and Dependable
  • Flexible Hours
  • Positive Customer Engagement
  • Attention to Detail
  • Team Cooperation
  • Ability to Lift 40 pounds
  • Safety and Cleanliness Standards
  • Inventory Management
  • Store Policies and Procedures

Certification

Serve Safe Certified

Timeline

Store Associate

Wa Wa
07.2021 - 07.2021

Cook Am Supervisor

Minnieland Academey
03.2007 - 06.2021

Melchers General Education Department

General Education Degree

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