Summary
Overview
Work History
Skills
Work Availability
Timeline
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Vickie Maska

Summary

Handle team needs with forward-thinking strategies and strong focus and daily needs. Well coordinated planner effective in coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Multi-tasking shift leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued.

Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced with team leadership, focusing on enhancing support operations and employee performance. Utilizes strategic planning to streamline workflows and improve service quality. Strong understanding of conflict resolution and technical troubleshooting to maintain high standards of customer satisfaction.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

19
19
years of professional experience

Work History

Administrator Support Team Lead

EzURs.com
04.2021 - 05.2025
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Managed scheduling for executive staff to ensure optimal time management and productivity.
  • Streamlined invoice processing, reducing average payment turnaround time.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
  • Coached team members on best practices in customer service, leading to consistently positive customer reviews and ratings.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Offered assistance in implementing and developing training programs.

Shift Team Lead

Essilor Labs
12.2005 - 05.2020
  • Conducted routine inspections of incoming materials to check quality and compliance with established products specifications.
  • Collaborated with internal teams to streamline operations across materials handling production and shipping.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintain safe working environment by observing safety procedures, policies and regulations.

Skills

  • Daily workflow
  • Team work
  • Safety processes
  • Leadership
  • Microsoft office
  • Work order review
  • Attention to detail
  • Administrative support
  • MS office
  • Decision-making
  • Data entry
  • Customer service
  • Employee supervision
  • Client communication
  • Vendor management
  • Email management

Work Type

Full Time

Work Location

Remote

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrator Support Team Lead

EzURs.com
04.2021 - 05.2025

Shift Team Lead

Essilor Labs
12.2005 - 05.2020
Vickie Maska