Vickie McNutt
Perry,United States
Summary
Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strategic thinker and tactical decision-maker with passion for serving customers, training employees on exceptional customer service etiquette and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
Perry, FL
12.2004 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
Bachelor of Science - Business Management
University of Phoenix
On LineSkills
- Policy Development and Enforcement
- Staff Scheduling
- Verbal and Written Communication
- Team Leadership
- Customer Service Management
- Recruitment and Hiring
- Multitasking and Prioritization
- POS Terminal Operations
- Payroll Administration and Timekeeping
- Customer Relations
Certification
Registered and certified PTCB
Certified in CPR
Certified in immunizations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Store Manager
Walgreens
12.2004 - Current
Bachelor of Science - Business Management
University of Phoenix
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