Summary
Work History
Education
Skills
Timeline
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Vickie Millwood

Commerce,GA

Summary

Dynamic Training Specialist with a proven track record at Baker and Taylor, adept at developing impactful training programs and utilizing learning management systems. Skilled in enhancing employee performance through tailored curricula and effective needs assessments, fostering a culture of continuous improvement and collaboration. Strong communicator committed to driving organizational success.

Work History

Training Specialist

Baker and Taylor
11.2023 - Current
  • Enhanced employee performance by developing and implementing comprehensive training procedures.
  • Collected data on program effectiveness to develop modifications and improvements to curricula.
  • Assessing new employees and identifying what teaching method works best to ensure their success.
  • Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.

Owner/Partner

Superior Mobile Services
10.1997 - 09.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Elementary School Secretary

Gwinnett County Schools (Fort Daniel Elementary)
06.1994 - 06.2000
  • Maintained a welcoming atmosphere in the front office by greeting visitors professionally and addressing their inquiries promptly.
  • Assisted in creating a safe learning environment for students by monitoring visitor access to campus facilities during daytime hours.
  • Safeguarded student health records in accordance with legal requirements, ensuring confidentiality at all times.
  • Contributed to a positive school environment with excellent customer service skills when interacting with students, parents, and staff.
  • Demonstrated adaptability and flexibility in handling a wide range of administrative tasks as needed to support the overall needs of the school community.
  • Collaborated effectively with school administration team to ensure smooth daily operations in the main office area.
  • Streamlined registration process for new students by developing organized procedures that simplified paperwork collection and data entry tasks.
  • Handled sensitive information discreetly while adhering to privacy guidelines set forth by the school district policy.

Administrative Assistant

Georgia School Boards Association
07.1989 - 06.1994
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

High School Diploma -

Buford High School
Buford, GA

Master Gardener Certification -

UGA Extension
Athens, GA

Front Line Leader Development Courses -

PayCom University
Commerce, GA

Creating Great Presentations (Power Point) -

UGA Extension
Athens, GA

Skills

  • Learning management systems
  • E-learning platforms
  • Training program development
  • Training program design
  • Job training

Timeline

Training Specialist

Baker and Taylor
11.2023 - Current

Owner/Partner

Superior Mobile Services
10.1997 - 09.2024

Elementary School Secretary

Gwinnett County Schools (Fort Daniel Elementary)
06.1994 - 06.2000

Administrative Assistant

Georgia School Boards Association
07.1989 - 06.1994

High School Diploma -

Buford High School

Master Gardener Certification -

UGA Extension

Front Line Leader Development Courses -

PayCom University

Creating Great Presentations (Power Point) -

UGA Extension

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Vickie Millwood