Vickie Nichols
Springfield
Summary
Accomplished and energetic lab phlebotomist with a solid history of achievement in phlebotomy. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include elders, special needs and babies. Seasoned secretary with more than 18 years of experience in fast-paced Emergency room. Excellent Ekg and office work skills. Track record of achieving exceptional results in ordering lab test and making sure they were reported correctly. Responsible EMCT proficient in patient care and running UA and strep test. Passionate and motivated, with a drive for excellence. 18 years in secretary and technicians positions. Highly trained computer with strong clinical abilities and a successful career in both hospitals and Emergency facilities. Proactive and organized with passionate commitment to first-rate patient care. Licensed in Missouri with expertise in healthcare and Phlebotomist. Goal-oriented Secretary dedicated to high levels of customer satisfaction and meeting aggressive business goals. Training and customer care with specialized knowledge in EKG technique and Phlebotomy. Certified in running UA results and drawing lab work with expert knowledge of medical terminology and HIPPA compliance. Secretary and technology with established career working in Cox Health and hospital settings. Support quality patient care and education. Friendly and enthusiastic unit secretary with 18 years of specialization in healthcare. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
2012
2012
years of professional experience
Work History
Home Health Caregiver
Phoenix Home Healthcare
2022 - 2025
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
Secretary/ tech
Cox Medical Center
03.1993 - 09.2011
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Make copies of correspondence or other printed material.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Provide services to customers, such as order placement or account information.
- Conduct searches to find needed information, using such sources as the Internet.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Prepare and mail checks.
- Order and dispense supplies.
- Learn to operate new office technologies as they are developed and implemented.
- Supervise other clerical staff and provide training and orientation to new staff.
- Take dictation in shorthand or by machine and transcribe information.
Phlebotomist, Tech
Cox Medical Center
08.1980 - 09.2011
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
EKG Tech
Cox Medical Center
08.1980 - 09.1995
- Use beam-restrictive devices and patient-shielding techniques to minimize radiation exposure to patient and staff.
- Position patient on examining table and set up and adjust equipment to obtain optimum view of specific body area as requested by physician.
- Explain procedures to patients to reduce anxieties and obtain cooperation.
- Collect and maintain records of patients examined, examinations performed, patient medical histories, views taken, or technical factors used.
- Provide assistance to physicians or other technologists in the performance of more complex procedures.
- Complete quality control activities, monitor equipment operation, and report malfunctioning equipment to supervisor.
- Provide students and other technologists with suggestions of additional views, alternate positioning or improved techniques to ensure the images produced are of the highest quality.
- Perform general administrative tasks, such as answering phones, scheduling patient appointments, or pulling and filing films.
Education
Healthcare
Drury University
Springfield, MOSkills
- Clerical
- Writing
- Customer and Personal Service
- Computers and Electronics
- Critical Thinking
- Monitoring
- Personnel and Human Resources
- Public Safety and Security
- Psychology
- Transportation
- Operation Monitoring
- Equipment Selection
- English Language
- Active Listening
- Speaking
- Coordination
- Judgment and Decision Making
- Mathematics
- Complex Problem Solving
- Instructing
- Management of Material Resources
- Therapy and Counseling
- Troubleshooting
- Equipment Maintenance
Timeline
Secretary/ tech
Cox Medical Center
03.1993 - 09.2011
Phlebotomist, Tech
Cox Medical Center
08.1980 - 09.2011
EKG Tech
Cox Medical Center
08.1980 - 09.1995
Healthcare
Drury University
Home Health Caregiver
Phoenix Home Healthcare
2022 - 2025