VICKIE PETTY

Utilized active listening skills to identify customer needs and provide
appropriate solutions.
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Communicated with clients regarding account services, statements,
balances, needs and concerns.
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Handled sensitive client data with utmost confidentiality, adhering to
company policies and legal requirements.
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Maintained and managed customer files and databases.
Acquired approval and processed branch bills with off-site office management
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Opened all incoming mail and processed correspondence and deposits;processed outgoing mail
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Completed online continuing education and attended corporate office events

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Scheduled catering for seminars
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Processed orders from advisors
Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.

• Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
• Prepared and processed forms such as applications, transfers, and other account specific forms based on client's needs.
• Processed multimillion dollar deposits and withdrawals, wire transfers and answered and directed calls
• Directly assisted Branch Manager and two other top producers, scheduling appointments, opening accounts and processing all account documents and procedures
• Handling of office operations, including luncheon preparations, office maintenance scheduling, expense reports, supply ordering

• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Scheduled office meetings and client appointments for team of 1 professional Financial Advisor.
• Handled client correspondence and tracked records to be compliant
• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Scheduled phone and in-person annual reviews and prepared reports for meetings.
• Prepared spreadsheets for various accounts and/or programs for tracking purposes.
• Processed all incoming and outgoing monetary instruments
• Placed orders in trading system per broker's instructions.
• Corresponded with various mutual fund and annuity companies on behalf of clients.
• Prepared monthly compliance requirements and forwarded to home office department.
• Redtail CRM proficient

• Ensured that clients received outstanding service and client-focused environment to not only maintain but to extend relationship for future business opportunities
• Researched issues and took appropriate action to ensure speedy resolution.
• Implemented client data changes into system and setup and maintenance of new client accounts
• Answered customer telephone calls promptly and in appropriate manner.
• Created and maintained organized file system
• Dedicated to continuously improving job abilities and product knowledge through company online continuing education and company conference call updates.
• Responsible for all incoming and outgoing monetary transactions; entering data for both
• Accurate data entry of incoming securities and responsible for safely shipping those immediately to home office.
• Developed reputation as efficient service provider with high levels of accuracy.
• Actively pursued personal learning and development opportunities.
• Used time efficiently when not serving customers, including keeping files updated and removing closed/inactive/files and maintaining compliance requirements
• Receiving in and processing of branch bills

• Supported branch manager with daily operational functions.
• Analyzed departmental documents for appropriate distribution and filing.
• Worked directly with departments, clients and staff  to achieve excellent workforce environment.
• Maintained all compliance regulations and requirements for the office.
• Entered details such as payments, deposits, withdrawals, opening of new accounts, etc. into the computer system.
• Responsible for all hiring and terminating of all employment
• Handled all seminars and branch events