VICKIE PFIFFER
Ocala,FL
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
6
6
years of professional experience
Work History
Teller
Mid FL Credit Union
07.2018 - 01.2024
- Performed account maintenance by closing out accounts and changing customer addresses.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Acted as a Vault Teller for 1.5 years.
Sales Associate/Cashier
Cracker Barrel
02.2018 - 07.2018
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Developed strong rapport with customers and created positive impression of business.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
Education
High School Diploma -
Southside High School
Elmira, NY05.1977
Skills
- Product and Service Sales
- Cash counting
- Analytical Thinking
- Relationship Building
- Customer Service
- Banking Product Knowledge
Timeline
Teller
Mid FL Credit Union
07.2018 - 01.2024
Sales Associate/Cashier
Cracker Barrel
02.2018 - 07.2018
High School Diploma -
Southside High School
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