Summary
Overview
Work History
Skills
Timeline
Generic

Vickie Piccuilla

Surprise,AZ

Summary

Dental Office Manager with 30+ years of experience optimizing productivity, efficiency and service quality. Ensured productive and service excellence through effective team leadership. Highly dependable, ethical, and reliable. Advanced organizational, technical and business skills.

Overview

9
9
years of professional experience

Work History

Office Manager

Dr. Lori Anderson Office
Anthem, AZ
07.2021 - Current
  • Managed all aspects of the business office
  • Hired and trained staff, presented treatments, financial arrangements, multiple office marketing and advertising, productive scheduling.
  • Developed and implemented office policies and procedures.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Monitored employee attendance records ensuring adherence to company policy.
  • Verified patient information to ensure accuracy of records.
  • Took customer payments and billed insurance companies for remaining balance.
  • Answered and managed incoming calls and emails.

Treatment Plan Coordinator

OnPoint Dentistry
Phoenix, AZ
07.2019 - 07.2021
  • Worked closely with dental hygienists and Doctors to ensure proper services were provided to each patient.
  • Scheduled cleanings and dental appointments for patients.
  • Prepared financial estimates for proposed treatments in consultation with dentists.
  • Verified patient insurance coverage prior to treatments or procedures being performed.

Office Manager

Great Smiles Dental Care
01.2015 - 11.2019
  • Managed all internal office protocols and procedures to ensure office efficiency
  • Hired and trained new office staff
  • Increased production by 50% with high acceptance of treatment plans after guidance in financial arrangement options
  • Demonstrated strengths in insurance processing, high collection rate, productive scheduling and positive supervising.

Skills

  • Dental office administration
  • High acceptance of treatment
  • Lead team meetings
  • Insurance billing
  • Auditing accounts
  • Staff training and supervision
  • Collections
  • Hired staff
  • Internal/external marketing
  • Dentrix proficiency
  • Financial arrangements
  • Excellent patient relations
  • Insurance processing, aging
  • Payroll
  • HIPAA
  • Billing
  • Dependable strong work ethic
  • OSHA
  • Bilingual (Spanish)
  • CA Radiology Certificate
  • Eaglesoft

Timeline

Office Manager

Dr. Lori Anderson Office
07.2021 - Current

Treatment Plan Coordinator

OnPoint Dentistry
07.2019 - 07.2021

Office Manager

Great Smiles Dental Care
01.2015 - 11.2019

Similar Profiles

CREATE PROFILE
Vickie Piccuilla