Summary
Overview
Work History
Education
Skills
References
Timeline
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VICKIE ROBINSON

Hawthorne,CA

Summary

. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

PHLEBOTOMY VOLUNTEER

Sepulveda VA Hospital
01.1996

Administrative Assistant

Optum, UnitedHealth Group - Pasadena Urgent Care
07.2012 - Current
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
  • Audited and processed employee time sheets, maintained payroll records, and responded to inquiries
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Served as link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems
  • Handled sensitive employee information in accordance with privacy regulations.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

MEDICAL ASSISTANT: Team Leader

Optum, UnitedHealth Group
01.1997 - 07.2012
  • Assisted staff with patient issues when needed
  • Coordinated staff on daily duties and tasks
  • Updated Clinic Manager on events within the facility daily
  • Assisted with any special projects as deemed necessary
  • Organized sample medication cabinets, dates marked on sample medications, and remove expired medications
  • Made sure the Clinic is OSHA compliant
  • Assisted Clinic Manager with Site Audit preparation
  • Rooming patients, taking vitals, giving injections, drawn blood, prepared lab works
  • Assisted with sigmoidoscopy, preparing and autoclaving instruments, ordering pharmaceuticals and medical supplies
  • Assisted with patient care and procedure as needed, performing pulmonary function tests and venipuncture
  • Inputting specialist referrals for all HMOs' via computer to be processed through insurances IPA
  • Assisted the front office duties including answering phones, check-in patients, collect co-payments, and scheduling appointments
  • Demonstrated excellent organizational and problem-solving abilities while managing multiple projects simultaneously
  • Laboratory blood draws in adult and geriatric patients
  • Administrative assistance to 7 medical providers
  • Performed quality patient assurance
  • Chart preparation, multi-line phones, scheduling, mail organization and distribution
  • Calling in medical prescriptions per physician request.

SECRETARY I

UCLA Medical Center
01.1988 - 01.1990
  • Demonstrated excellent organizational and problem-solving abilities while managing multiple projects simultaneously
  • Administrative assistance to 7 medical providers
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Performed quality patient assurance
  • Chart preparation, multi-line phones, scheduling, mail organization and distribution
  • Calling in medical prescriptions per physician request.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Screened visitors and issued badges to maintain safety and security.

Education

Certificate of Completion - Phlebotomy

The Phlebotomy Group
01.1998

Diploma - Medical Assistant

Sierra College of Business, Medical Division
01.1987

Skills

  • Meticulous attention to detail
  • Payroll
  • Invoice Processing
  • Workflow Optimization
  • Spreadsheet Management
  • Document Control
  • Information Security
  • Expense Reporting
  • Quality Assurance
  • Positive Attitude
  • Teamwork and Collaboration
  • Adaptability and Dependability

References

References available upon request

Timeline

Administrative Assistant

Optum, UnitedHealth Group - Pasadena Urgent Care
07.2012 - Current

MEDICAL ASSISTANT: Team Leader

Optum, UnitedHealth Group
01.1997 - 07.2012

PHLEBOTOMY VOLUNTEER

Sepulveda VA Hospital
01.1996

SECRETARY I

UCLA Medical Center
01.1988 - 01.1990

Certificate of Completion - Phlebotomy

The Phlebotomy Group

Diploma - Medical Assistant

Sierra College of Business, Medical Division

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