Vickie Robson

Acted as a point of contact for complaints and escalate issues as appropriate.

Assisted with Clients operational concerns and ensured contractual obligations were being met and adhered to.

Managed clients' Standard Operating Procedures (SOPs), UPS's Trade Management Services SOPs, and governmental requirements to ensure compliance and advise clients on regulatory matters.

Conducted regular meetings with clients to ensure they were satisfied.

Help sell additional UPS services and products to clients.

Acted as a Liaison and collaborator between Clients and Operational teams.

Provided and maintained KPI's.

Created plans to address clients business needs.

Provides on-going feedback and support to improve performance.

• Evaluated current processes to develop improvement plans.
• Produced detailed and relevant reports for use in making business decisions.
• Consulted with Client organizations to ensure compliance with Customs regulations and to improve the effectiveness of their international freight shipment operations, provide training and guidance regarding U.S. Customs and Border Protection laws and regulations, client desk procedures, UPS procedures and policies and computer programs, Maintain and report KPI data as set forth by the client.
• Solicit clients suppliers efficiently and effectively and ensure that regulatory compliance standards were being met, exercise independent judgement to arrive at decisions regarding Country of origin and protect our clients from government penalties and/or unnecessary duty assessment.
• Interact heavily with suppliers, engineers, compliance and Quality teams within the clients organization.
• Perform quality checks, both systemic and manual, and address any quality issues.
• Perform COO training within client warehouse and packager operations to ensure accuracy.
• Perform COO audits within client warehouse and packager operations to ensure guidelines are being followed and maintained.