Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
Volunteer

Vickie Schroer

Leader, Director, Manager
Fulton,MO

Summary

Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Responsible management professional well-versed in setting direction for work areas and ensuring quality and accuracy of work performance within multiple stores. Skilled at creating innovative and eye-catching merchandise displays to boost income. Performance-oriented Sales Leader offering exceptional record of achievement over thirty-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue. Operating in the black, while creating a positive and uplifting environment. Enterprising Leader successful in managing every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Drives sales, labor and cost improvements district-wide with forward-thinking approaches focused on capturing opportunities and promoting growth. Tenacious change manager and solution-oriented manager with successful leadership background. Leverages decisive leadership approaches to continuously boost key metrics. Performance-oriented Sales Leader offering exceptional record of achievement over thirty-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Oversaw and optimized operations for multiple units. Gifted in marketing, team building and strategic decision-making with exceptional leadership and interpersonal relations skills. Demonstrated record of accomplishment in leadership. Adept individual with more than thirty successful years working as a Leader. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Overview

36
36
years of professional experience

Work History

District Manager

Capstone Restaurant Group
Boulder, CO
07.2021 - Current
  • Built positive and productive relationships with store and field leadership.
  • Supervised multiple locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Hired and led general managers, assistant managers and shift leaders for Hardee's

Compliance Manager

Hickory Ridge Manager
Fulton, MO
05.2008 - Current
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
  • Managed compliance efforts, reporting and audits.
  • Developed and delivered training programs to inform new and current employees about compliance issues.
  • Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.

Store Manager

Kroger's Supermarket
Hutchinson, KS
03.2014 - 07.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Analyzed and interpreted store trends to facilitate planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.

District Manager

Wendys Restaurant
Springfield, MO
01.2002 - 11.2008
  • Built positive and productive relationships with store and field leadership.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty. Changed POP and prices as new marketing rolled out.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.

Restaurant Co-Manager

Denny's Restaurants Franchise Association
St.Louis, MO
01.1996 - 01.2003
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Promoted business through participation in and sponsorship of community events.
  • Achieved highest employee retention rate in region.

Education

High School Diploma -

Van-Far Jr./Sr. High School
Vandalia, MO
05.1990

Skills

  • Consulting
  • Marketing campaigns
  • Staff recruiting
  • Staff Management
  • Business Development
  • Vendor management
  • Financial Management
  • Leadership skills
  • Commercial awareness
  • Business administration
  • Microsoft office, Excel, Powerpoint,
  • Profit and Loss reconciliation, EBITDA Reconciliation,
  • Loss prevention, Operations, Merchandising
  • Key Food Safety Performance Indicators
  • Risk analysis
  • Food Safety Compliance
  • Product Recall Process
  • Conducting investigations
  • Information gathering
  • Document reviews
  • Compliance documentation
  • Vendor / Supplier Performance Management
  • Hazard Analysis & Critical Control Points
  • Regulatory examinations
  • Quality Management Processes
  • Audit Support
  • Food Safety Program Training
  • Analytical thinking
  • Process Management

Accomplishments

Award winning for Associate Insights, best sales increase, best shrink numbers, best retention, store manager of the year, twice, and voted by my peers to be Progressive Grocers Nominee. Top Woman in Grocery.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

District Manager

Capstone Restaurant Group
07.2021 - Current

Store Manager

Kroger's Supermarket
03.2014 - 07.2021

Compliance Manager

Hickory Ridge Manager
05.2008 - Current

District Manager

Wendys Restaurant
01.2002 - 11.2008

Restaurant Co-Manager

Denny's Restaurants Franchise Association
01.1996 - 01.2003

High School Diploma -

Van-Far Jr./Sr. High School

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Vickie SchroerLeader, Director, Manager