Vickie Shires
Moody,AL
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding telephone etiquette. Committed to contributing to company growth. Results-driven with track record of excelling in fast-paced office environments. Committed to driving client retention and loyalty. Offers knowledge of industry terminology, products and services paired with strong technical skills and attention to detail. Versatile brings valuable experience in administrative roles. Offers friendly, knowledgeable front desk support for environments. Drives office success with uncompromising work ethic, time management expertise and prioritization skills. Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns.
Overview
14
14
years of professional experience
Work History
Guest Services Associate
BARBERS VINTAGE MOTORCYCLE MUSEUM
Leeds, AL
03.2023 - 10.2024
- Greeted guests in a friendly and professional manner.
- Performed daily audits of all front desk operations including cashiering activities and credit card transactions.
- Monitored inventory of supplies such as keys, stationary items., ensuring stock was sufficient at all times.
- Handled incoming calls from potential customers inquiring about availability and rates.
- Ensured compliance with safety regulations and company policies.
- Maintained cleanliness of the reception area by vacuuming carpets and dusting furniture on a regular basis.
- Coordinated special requests from guests such as transportation arrangements or restaurant reservations.
- Conducted tours of the facility when requested by guests.
- Managed lost and found items according to established protocols.
- Provided support during peak hours in order to maintain excellent customer service standards.
- Assisted with training new Guest Services Associates on proper procedures.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Provided guests with positive experience and professional impression.
- Welcomed large volume of guests and improved overall customer service.
- Collaborated with customer service team to provide exceptional assistance to guests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
Gift Shop Assistant
Buccee's
Leeds, AL
08.2022 - 10.2022
- Assisted customers in selecting the perfect gift for their special occasion.
- Assisted in stocking shelves and keeping inventory organized.
- Provided excellent customer service to ensure a positive shopping experience.
- Set up displays of merchandise and promotional materials.
- Processed payments using cash register and credit card terminals.
- Maintained cleanliness of store area, including dusting shelves and vacuuming floors.
- Organized sales floor by rearranging items according to size, color, or type.
- Greeted customers upon entering the store and provided assistance as needed.
- Answered customer inquiries regarding product information, pricing, and availability.
- Resolved customer complaints in a professional manner.
- Performed end-of-day closing procedures such as reconciling cash drawer with receipts.
Receptionist
Tri Green Tractor
Columbia, TN
02.2015 - 01.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Scheduled and confirmed appointments and meetings for management team.
- Reported suspicious individuals to supervisor.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Updated and recorded customer or client information to maintain accounts.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Managed customer complaints and rectified issues to complete satisfaction.
- Pulled and organized requested documentation.
- Greeted visitors and verified reasons for visit and appointment information.
- Welcomed large volume of guests and improved overall customer service.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Determined needs of visitors and provided information or solutions.
- Responded to inquiries and room requests made online, by phone and via email.
- Communicated with outside offices to obtain records and transfer files for [Type] needs.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Signed for packages, recorded deliveries and distributed to personnel.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Assisted staff and executives with special projects.
- Maintained office equipment, scheduling service to repair issues.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
Cook Shift Leader
NHC Home Care
Columbia , TN
08.2014 - 01.2015
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Checked freezer and refrigerator each day to verify proper functioning.
- Trained kitchen workers on culinary techniques.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Placed orders for food and supplies used for creating meals for [Number] people.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Modified existing recipes and created new recipes to meet changing nutritional content needs.
- Tested new recipes and menu items, following taste-test evaluation and procedural criteria.
- Followed recipes and procedures to prepare, season and cook food products.
- Used computer to store and retrieve data and online orders.
- Operated variety of kitchen equipment to measure and mix ingredients.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Improved performance of team members resulting in high-quality meals produced daily.
Dietary Server
Maury Regional Hospital
Columbia , TN
05.2012 - 07.2014
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Addressed complaints to kitchen staff and served replacement items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Entered customer food orders into computer system.
- Stocked server areas with supplies before, during and after shifts.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated effectively with patrons, took orders and made item recommendations.
- Led team in carrying out day-to-day tasks with customer service program in mind.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Cafeteria Worker
Columbia Academy School
Columbia , TN
08.2010 - 05.2012
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Maintained tools, equipment and surfaces in clean, neat and working order.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Prepared food according to recipe instructions to manage regular school meals.
- Monitored use of condiments, utensils and beverages.
- Upheld correct procedures for preparing foods and storing leftovers.
- Operated industrial dishwasher to wash glassware and utensils.
- Organized and prepared ingredients for batch cooking.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Utilized safe and efficient methods for operating equipment.
- Adhered to safe and proper storage guidelines for incoming supplies.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Counted cash drawer at end of shift and prepared bank deposits.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Oversaw register operations, counting purchases and accepting various forms of payment.
- Backed up cashier staff to process customer orders and payments.
- Tailored orders to address customer allergies and gluten concerns.
- Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
Education
High School Diploma -
Gardendale High School
Gardendale, AL05.1985
Skills
- Multi-Line Telephone Skills
- Organization and Efficiency
- Office Equipment Operations
- Recordkeeping and Bookkeeping
- Writing and verbal communication
- Conflict resolution tactics
- Information confidentiality
- Team building and supervision
References
References available upon request.
Timeline
Guest Services Associate
BARBERS VINTAGE MOTORCYCLE MUSEUM
03.2023 - 10.2024
Gift Shop Assistant
Buccee's
08.2022 - 10.2022
Receptionist
Tri Green Tractor
02.2015 - 01.2022
Cook Shift Leader
NHC Home Care
08.2014 - 01.2015
Dietary Server
Maury Regional Hospital
05.2012 - 07.2014
Cafeteria Worker
Columbia Academy School
08.2010 - 05.2012
High School Diploma -
Gardendale High School
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