Vickie Short
Lafayette,LA
Summary
Friendly Head Server with significant track record of creating excellent service environments. Enhancing revenue through strategic upselling and exceptional customer service. Expert in team management and staff motivation, I leverage my bilingual skills to foster inclusive environments. Excelled in multitasking and relationship management, significantly improving client satisfaction and operational efficiency.
Maintain loyal customer base by building personal relationships with guests. Systematically train and support servers every day to maximize team success.
Overview
26
26
years of professional experience
Work History
Manager/Server
Mandez's Seafood, Bar & Grill
12.2022 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Registered Dietitian Nutritionist
Self-Employed
10.1999 - 09.2025
- Evaluated product offerings for compliance with industry regulations and recommended alternatives when necessary to maintain alignment with organizational goals.
- Served as a reliable source of information and guidance for patients seeking to make informed decisions about their dietary choices.
- Participated in continuous professional development opportunities to stay current with the latest advances in nutritional science and best practices for patient care.
- Developed resources such as brochures, handouts, and presentations to enhance patient understanding of complex nutritional concepts.
- Improved patient outcomes by implementing individualized nutritional care plans.
- Spearheaded successful initiatives aimed at promoting healthy eating habits among target populations, including children, seniors, and those with chronic conditions.
- Conducted comprehensive nutritional assessments to identify specific needs and develop tailored interventions accordingly.
- Educated patients on the importance of proper nutrition, leading to improved overall health and wellbeing.
- Influenced positive behavioral change among clients by providing motivational counseling sessions focused on goal-setting, problem-solving, and selfmonitoring.
- Collaborated with interdisciplinary healthcare team to ensure optimal patient care and support.
- Enhanced patient satisfaction through consistent monitoring and adjustment of dietary recommendations based on progress.
Front Office Manager
Dr. Stacy Ste. Marie
01.2008 - 01.2017
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Filed insurance claims and debt collections.
- Scheduled patients and new patient appointments, along with financial contracts.
- Reconciled end-of-day and monthly reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Bachelor of Science - Dietetics
University of Louisiana
Lafayette, LA12-1997
Skills
- Brand promotion
- Multitasking skills
- Cash handling
- Customer service and assistance
- Exceptional communication
- Dental insurance claims processing
- Training employees
- Accounts receivable
- Increasing sales
- Team management
- Microsoft office
- Food safety compliance
- Insurance verification
- Guest relations
- Payment planning
- Task delegation
- Bilingual in English and Vietnamese
- Team supervision
- Negotiation
- Staff motivation
- Collections processing
- Complaint resolution
- Office equipment operation
- Menu memorization
- Efficient scheduling
- Adaptability and flexibility
- Relationship management
- Paperwork and documentation
- Client relations
- Sales training
Timeline
Manager/Server
Mandez's Seafood, Bar & Grill
12.2022 - Current
Front Office Manager
Dr. Stacy Ste. Marie
01.2008 - 01.2017
Registered Dietitian Nutritionist
Self-Employed
10.1999 - 09.2025
Bachelor of Science - Dietetics
University of Louisiana
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