Vickie Singletary

Managed email correspondence and appointment scheduling for clients.

Created and maintained spreadsheets for data tracking and reporting.

Conducted online research and complied summaries for client use.

Provided customer support via phone and email, resolving inquiries efficiently.

Ensured confidentiality and accuracy in all communications and documentation.

Organized and manged team task using Trello.

Adapted quickly to technologies and software, staying ahead in providing versatile

virtual assistance.

Maintain diverse range of administrative tasks, ensuring timely preparation and submission of documents and reports.

Self-motivated, with a strong sense of personal responsibility.

Excellent communication skills, both verbal and written.

Skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new technology and software applications.

Worked effectively in fast-paced environments.

Managed time efficiently in order to complete all tasks within deadlines.

Passionate about learning and committed to continual improvement.

Demonstrated respect, friendliness and willingness to help wherever needed.

Assisted with day-to-day operations, working efficiently and productively with all team members.

Worked flexible hours weekend, and holiday shifts.

Organized and detailed-oriented with a strong work ethic.

Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Adaptable and proficient in learning new concepts quickly and efficiently.

Coordinated administrative tasks with a busy hospital clinic, including medical charting, record-keeping, and patient communication, while upholding HIPPA compliance.

Assisted in processing patient payments via cash, checks and credit cards.

Updated patient contact information to support accurate electronic medical records.

Entered patient information into payment system accurately for billing purposes.

Processed medical records request, assuring release only to appropriate parties proper authorization.

Verified insurance benefits and obtained pre-authorization before any medical procedures were performed.

Assisted with medical coding and billing tasks.

Received and routed laboratory results to correct clinical staff members.

Maintain complete records of clients tax returns and supporting documentation in secured areas.

Educated clients on tax planning strategies, helping them save money in future years.

Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.

Assisted in resolving complex tax issues, strengthening client relationships and building trust.

Prepared tax returns for clients in various industries according to government regulations and requirements.

Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.

Adapted quickly to new tax software, enhancing efficiently in tax preparation tasks.